Question about Sony Handycam DCR-HC14E Mini DV Digital Camcorder

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C:31:23 I have tried to off the camera, took the battery and also the mini cassette, it is still the same problem. Pls help

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  • Anonymous May 29, 2008

    I have the same problem, have been unable to clear the error.



    Kevcon9497@comcast.net

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In DCR-HC14E model, error C:31:23 means Supply Reel signal in not present. Its mechanical problem and needs qualified technician to resolve it.

Posted on May 30, 2008

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Hi lskumar!I have also got SONY DCR-TRV285E and it gives the same problem as yours. It took me long 3 months to get around the problem. I surfed a lot and found that many people are facing the same problem with sony cameras.

Now the fix is - When your camera gives "Reinsert the cassette" message", take a pen / pencil like object and push the reset switch on the camera. Its just below the volume +- buttons. The camera would restart. See if this solves your problem. If it doesn't then switch off the camera and apply Indian style of repair - Give 1-2 slaps on the cassette side but don't hit too hard. Then switch on and reset again. Repeat 2-3 times if necessary.

This is weird but it works for me. I got this solution from some forum on internet. Hope it works for you too!!! Remember, this is only a temporary solution. The problem keeps on arising every now and then. The SONY ppl don't have any cure for this. They don't know why it happens.

One more thing. Buy a good head cleaning cassette. This would give new life to your camera-head.

Have a nice day! Do tell me if it works..

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