Question about SanDisk Sansa c140 MP3 Player

1 Answer

I deleted audio files off my sandisk c140 now it just locks up and only goes as far as the language section.I've tried some reset fix's my pc can't see it any more. Can some one please help Cheers Andrew...

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  • kingkat01 Aug 29, 2010

    No i think i've F###ed it won't shut down by holding the button u have 2 remove the battery when turned on it comes up with start up browse db then just goes as far as the language page it was going past that for a bit but once i plugged it into the pc it stopped at this stage.

  • kingkat01 Aug 29, 2010

    thanx 4 your help

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  • Master
  • 864 Answers

Well first hopefully you just deleted audio cause there are files on the audio device that are in hidden folders that can actually cause some devices to never work on a pc again. But i doubt thats the problem. I have worked on these devices many, many times. So lets start off with the basics.
Try a "hard reset".

Press and hold the power button for 15 seconds to shut off.

With the device off, press and hold the vol + and the center select button.

Power it back on, see if that works
Let me know what happens from there. But now you should be able to plug it into a computer and get it to view it. From there we can try to see if we can repair it. Thanks Midwest-Tek

Posted on Aug 29, 2010

  • Nathan Ayers
    Nathan Ayers Aug 29, 2010

    Im afraid if you cant even power down the device the damage is far worst then i pressumed. There is really no fix for this as youd need to have something that can force a firmware flash on the device. Which arent easy to come across. I think you may have deleted the pmp_usb.ini files as well as some of the device files. There may not be a repair for this device. How long have you owned the unit. Is it long past its warranty. Cause with the cost of what it would take to fix this its cheaper just too replace it.
    I know this probably isnt the answer you want to hear. But to not even be able to power down and do a hardware reset. Is bad...


    Let me know if you can get it to power down and can do the reset. An we can go from there on how to fix it. If not im sorry that the unit has died. Please let me know if you make any progress. Midwest-tek

  • kingkat01 Aug 29, 2010

    Thanx i paid nothing for it and have had it for a few years now i'll get a new 1
    Cheers Andrew

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1 Answer

After changing out the battery, i turned it on and


The database seems to be overloaded while rebuilding the files info and playlists.
See the answer for "Not enough space for MusicDB" :
http://kb.sandisk.com/app/answers/detail/a_id/848

For the c100 series connect the player to the computer how to delete files see:
http://kb.sandisk.com/app/answers/detail/a_id/41

When linked to the computer there are 2 different connection modes possible:
  • MSC mode seeing the player as a removable disk using Windows Explorer.
  • MTP mode seeing the Sansa player as a Media device using software like Windows Media Player.
For "cleaning up" your database check both lists. How to switch to MSC / MTP mode:
http://kb.sandisk.com/app/answers/detail/a_id/447

Manual for Sansa c100 series:
http://mp3support.sandisk.com/downloads/um/c100-um.pdf

Sep 28, 2009 | SanDisk Sansa c140 MP3 Player

1 Answer

There are songs on my sansa c140 mp3 player that I've "deleted"


if you are trying to delete files from windows media player totally...(when you delete it gives you that option to delete from library or pc)...it seems you just been deleting from wmp library..thats why its still there....(if you dont want a particular file delete from pc).....same goes for mp3 players...you can delete from playlist or device...your choice....make it good....hope this helped

Dec 25, 2008 | SanDisk Sansa c140 MP3 Player

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problem in software SanDisk Sansa C140

Oct 10, 2008 | SanDisk Sansa c140 MP3 Player

1 Answer

Sansa c140


Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

Jul 03, 2008 | SanDisk Sansa c140 MP3 Player

2 Answers

My Sandisk Sansa C140 only display sandisk logo


You can update the firmware. This will return your device to factory settings and fix any internal errors. All your current content will be deleted.

Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

Jan 24, 2008 | SanDisk Sansa c140 MP3 Player

2 Answers

The sansa c140 1gb mp3 device displays a message "no space for DB please delete more than 4.0MB" when I start it. I tried to format using WinXP but it couldnt be formatted. I tried the firmware updater...


If you are trying to format the device thru Windows Media Player, try just thru My Computer. My Computer>Device Name, right click and select format. Otherwise you may need to change the mode on the device. Settings>Mode or USB. Please add to the question, if you need more help. Best of Luck.

Sep 29, 2007 | SanDisk Sansa c140 MP3 Player

1 Answer

Help me fix my Sansa c140


i had exactly the same problem and than i wrote the guys on www.sandisk.com they had my device replaced.

May 15, 2007 | SanDisk Sansa c140 MP3 Player

2 Answers

It froze and deleted all of my songs! HELP!


Dear paige1340, I was surfing the web looking for help with my sandisk c140 and I came across this page. I just had a similar experience with my sandisk c140. Im sorry that this isnt a helpful email, but I was wondering if you figured out how to fix that problem. Then only difference between yours and mine is that mine are gone even when I check with it connected to my computer. I tried to format it but it did not change anything. If you have any suggestion that would be great. My email is below. Brice blakerbenn@yahoo.com

Dec 30, 2006 | SanDisk Sansa c140 MP3 Player

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