Which email account ???..
Most of us do one of two things when it comes to emails
we've read: We delete them or we archive them. That is fine until your need to
find those old emails.
Finding old emails depends on what kind of email service you
The two most popular types of email providers are online
providers and computer-based providers.
The most popular online providers are Gmail, Yahoo! and MSN.
The most used computer-based provider is Microsoft Outlook.
The difference lies in where the emails are stored.
Online providers store them online, while computer-based
providers store old emails on your hard drive.
Online Email Providers
Log into your account and take note of the left-hand
navigation. Most online email providers divide your emails into the following
categories: "Inbox," "Sent," "Draft,"
"All" and "Trash."
Check your "Inbox."
This might seem elementary, but not everyone adheres to the
And unless you archive incoming emails, you might have more
than a few pages of old emails in your "Inbox" to sift through.
Click on the "All Mail" link and scroll through
the pages of emails until you find the ones you are looking for. The "All
Mail" category stores all the mail you have received.
Click on the "Trash" link.
You could scroll through the pages of deleted emails, but
this will probably be the most dense concentration of old emails on your
If you remember the email address of the sender--or even the
subject--you can use the "Search" field, typically located to the
left of the screen, to find the emails.
Click on the "Sent" link. If you think you might
have responded to the old emails you are looking for, there will be a copy of
the original email attached to your reply.
The "Sent" pages will be as numerous, if not more
so, than the "Trash" pages, so use the "Search"
capabilities to locate your old emails.
Computer-Based Email Providers
From your desktop, double click your "My Computer"
Double click your "C:" drive icon. This will open
a new window.
Double click the "Documents and Setting" folder.
Double click the folder with the same label as your user
name; your user name is the name you used when setting up your profile or when
you first set up your computer.
Double click the "Local Settings" folder.
Double click the "Application Data" folder.
Double click the "Identities" folder.
This will bring up a subfolder of identities.
Your identity is the user name you use in conjunction with
your Outlook account.
Double click the appropriate identity folder.
This will bring up a folder labeled "Outlook
Double click the "Outlook Express" folder.
This will open a folder filled with every email you
received, regardless of whether you deleted it. All of the emails will end with
a .dbx extension.
Select your emails, copy them and open them in the
Access my emails
Most email users experience that dread of realizing they
can't access their messages at some point, but the trick is not to panic.
Microsoft has procedures in place to help you get back into
your Hotmail and see what is waiting for you in your inbox.
Check you username and password.
Hotmail passwords are case sensitive, so something as simple
as having your caps lock on can keep you from accessing your account.
Double check to be sure you are typing both your username
and password exactly how you created them.
Reset your password. If you haven't logged into your Hotmail
in some time and suspect you might be using the wrong password, click the
"Forgot Your Password?" link on the Hotmail log-in page.
On the next screen, follow the prompts to enter your email
address and the given security verification code.
Click "continue" and on the next screen, select
the option that allows you to answer your pre-set security question.
This is a question you supplied when you set up your Hotmail
After correctly answering the question, you will be prompted
to reset your password.
Clear your browser history and temporary Internet folders if
you are continually getting a "Page Cannot Be Displayed" message when
you log in.
The exact procedure for doing this depends on your operating
system and browser.
If you continue to get see this message, it could indicate a
problem with the Hotmail server.
Check the status of the network on a site like Down Right
Now that reports server problems on popular sites.
Submit a support request on the Windows Live page.
On the Windows Live site, select "Hotmail" under
A search screen will open that will allow you to check out a
variety of Hotmail related support topics.
At the bottom of that screen, choose "get more
help" and then "support."
A support form will open for you to complete and submit to
the Hotmail team.
You will receive an answer within 24 hours.
Note that you will need a second email account that you can
access so that the Hotmail support staff can send you your answer.