Question about Dell Inspiron 710m Notebook

2 Answers

710m Fails Power On

Hello,

My laptop froze in Windows and won't boot after a cold boot. Basically the power button lights up and the fan spins, but no POST. The internal speakers don't work so I can't get any audibles.

I tried booting after removing the battery with power unplugged with the same result. Any ideas or suggestions? Thanks!

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  • ironcrosser May 07, 2008

    Thanks for the quick replies, guys.



    IB4G2008:

    ---

    On power-up the laptop never make it past POST. It appears to just sit there with no activity. Only the fan spins and stops.

    ---


    Guest
    :

    ---

    1) Doesn't seem to be a drive issue since I removed the DVD drive completely with the same result.



    2) The hard drive appears to be alright; I removed the hard drive and was able to get the Windows XP boot screen on another laptop (of course it wouldn't boot to the new hardware).



    3) I will test the backlight later today along with toggling the F12

    ---



    If anyone has any other suggestions for me to test I will greatly appreciate it! Thanks, everyone!

  • ironcrosser May 08, 2008

    Here's an update on the issue:

    IB4G2008:

    ---
    I cannot get into the BIOS setup or boot from recovery disk. The laptop powers on, fan spins, and cd-rom lights up then goes dark.

    ---


    Guest:

    ---

    3) I tested the backlight and it does not appear to be the issue. The F12 is unresponsive.

    Any other ideas? Thanks!

  • ironcrosser May 08, 2008

    Update:
    I was able to access all my hard drive data using a USB 2.0 enclosure, but still unable to get my laptop past POST.

    Anyone have any idea what hardware could be causing this issue? Thanks!

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Hello,

This can be caused by a few different reasons.

1. Does your CD/DVD drive open when you push the eject button? No? Maybe the drive is bad and your computer is setup to boot from this drive first so it just sits there waiting for the drive to respond. If you are able to, you can remove the drive to test. It may not allow you to even boot into BIOS otherwise. When booting, do you see anything on the screen?

2. Your hard drive may be bad. Your drive should have a restore partition on the drive. When booting, hit F12 to enter the Dell utilities/restore utility or whatever Dell calls it. If you can enter this area, maybe only your main partition is damaged. At this point, you may need to have a technician look at it because it may be your last chance to recover any files on the drive. If you don't care about losing your data, you can continue the recovery procedure to restore your computer to factory conditions. Again, you WILL LOSE ALL YOUR DATA AND PROGRAMS. I've seen drives that lose their data but continue to function fine after a reinstall. If this is the problem, it would explain why your computer froze then stopped working on reboot. If you are familiar with Linux, you can download a live CD and backup your data and/or see if your drive is readable at all.

3. Your display has a backlight. This backlight can go bad. If this is the problem, you won't see anything on the screen. To test this, get a flash light (the brighter the better) and shine it at the screen while the computer is on. You may need to try it from different angles to see something. If your backlight is bad, you should be able to see something (windows, your icons, etc.) on the screen when you shine the flashlight. On your model, I don't know how easy this would be to fix. Another way to test this is to plug in an external monitor. You may have to cycle through the settings using the F8 (or whatever key on your notebook controls the external display). If it's the backlight or display that's bad, you may get an image on the external monitor.

Hope that helps.

Posted on May 07, 2008

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Try booting from a recovery disk

Posted on May 07, 2008

  • Patrick Michaels
    Patrick Michaels May 07, 2008

    haha...that's funny..you may find that this suggestion is precisely what you'll wind up doing.

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