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I have a jet3 ultra.. The leds show 3red,4 yellow and 1green..the chair does not move. What does this mean and how do i reset it?

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  • tedzahnke Aug 28, 2010

    I have a jet3 ultra .. when powered up it beeps then shows 3 red leds, 4 yellow and 1 green.. chair will not move. Has new batteries. How can I reset the chair or get it unlocked?

  • tedzahnke Aug 28, 2010

    Everything you described seems fine. Is there something else that can cause it? I did move the free wheel latch but do have it in the drive position now. Can that possibly cause it? Or is there a reset that needs to be done? How do I do that?

  • tedzahnke Aug 29, 2010

    I don't believe the controller hit anything. Is the joystick or controller that fragile that it can go bad so easily? Is there any advice you can give? Is there anywhere I can purchase just the joystick apart from the controller?

  • tedzahnke Aug 29, 2010

    Is there anything it could otherwise be? And if I replace the controller will that definitely solve the issue? It was working fine we adjusted the seat height and it came with this error code. It just seems hard to believe the controller can go so easily.

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Hi


Error code 3 Red, 4 Yellow and 1 Green means Controller Error. This error might have appeared due to excessive heat/dust/moisture. Please follow these steps to troubleshoot the issue---

* Determine if the battery charger is connected to the power base. When the battery charger is connected to the power base, a charger inhibit feature keeps the power chair from driving. This is indicated by the VSI speed LED(s) flashing.
* Determine if the charger harness fuse has blown. A blown charger fuse can cause the charger inhibit to activate.
* Determine if all controller connections are plugged into the power base properly. If the 3-pin charger inhibit connector is not plugged in properly, then the charger inhibit feature will activate.
* Check all connectors to ensure that they are all tight and secured properly.
* With the controller turned off, check the joystick. Make sure it is not bent or damaged and that it returns to the neutral position when you release it. Check the rubber boot around the base of the joystick for damage. Visually inspect the boot. Do not handle or try to repair it.
* Visually inspect the controller cable. Make sure that it is not frayed, cut, or has any wires exposed.

* Disconnect and inspect the controller battery door. Look for corrosion.

Please check this manual for your refrence---

Jet 3 Ultra User Manual

Hope this helps... If it does please do not forget to accept the solution or post back for assistance.

Daniel

Posted on Aug 28, 2010

  • Daniel Scott
    Daniel Scott Aug 28, 2010

    Hi



    This action might have disconnected the controller from inside. As this is caused due to a hardware issue like wiring and/or component failure, no reset is possible. However, you can try disassembling the controller and clean it. Remember that it should be disconnected from power/batteries. If everything inside seems okay then you would need to replace the controller. Please check this link for parts and schematics, it will help you in checking the wiring connections as well---



    Jet 3 Ultra parts and Schematics





    Hope this helps... If it does please do not forget to accept the solution or post back for assistance.



    Daniel

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The lights code that you have seen, 3 red, 4 yellow and 1 green means Controller Error.
Find all codes from this image.
I have a jet3 - 1b03e4b.jpg
Try this reset procedure, it might fix it
1. Deflect the joystick full forward until it beeps.
2. Deflect the joystick full rearward until it beeps
3. Then release the joystick

If this didn't work, I suggest you avail of your warranty and contact your service provider.

Post again if you still have question.
Thank you for using Fixya.
Alp

Posted on Aug 29, 2010

  • 1 more comment 
  • Danilo Baraquiel
    Danilo Baraquiel Aug 29, 2010


    You may also want to try these.
    1) Press the the button on the main circuit breaker reset button . Leave it for at least 3 minutes.
    2) Make sure that the controller is properly connected to the power base

  • Danilo Baraquiel
    Danilo Baraquiel Aug 29, 2010

    If all of my solutions were not helpful and your last option is your service provider, then I might as well give you the price of the parts that is most likely to be replaced. The price came from this site http://www.southwestmedical.com see the image






  • Danilo Baraquiel
    Danilo Baraquiel Aug 29, 2010

    Last help I could give you is this the owner's manual and the trouble shooting manual for Jet 3 Ultra.

    Alp

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Www.pridemobility.com/pdf/...Manuals/US.../US_Jet_3_ultra_om.pdf
www.pridemobility.com/.../INFINFB2045_Jet_3_Ultra_Troubleshooting.pdf
Well according to the troubleshooting sheet, first one above, the Top link is the full user manual. Download or read online.
Anyway, those LEDs Indicate a "Controller Fault" and the advise is to Contact "Your Authorised Pride Provider"
There is NO reset of this type of problem. However a battery disconnection would accomplish this...But the diagnostic routines are seldom wrong, so there may be no point..
When controllers fail, this is definitely a job for the manufacturer or agent to attend to.

Posted on Aug 29, 2010

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If the chair does not move then check the charge in the battery.If its low on charge then recharge the battery and then check.If the charge is full but still the same problem then check the voltage of battery with meter.If its low voltage then its faulty /weak battery.It has to be replaced. If the battery condition meter does not light up when you turn on the power: 􀂄 Check the harness connections. Make sure they are tight. 􀂄 Check the circuit breaker. Reset it if necessary. 􀂄 Check the battery connections. If the above conditions prove normal, you can load test the batteries with a battery load tester. These testers are available at automotive parts stores. Disconnect both batteries before load testing and follow the directions that come with the load tester. If either one of the batteries fails the load test, replace both of them. If your power chair still does not power up,or starts then its a power chair circuit board fault. To replace the batteries: 1. Turn off the power to the controller. 2. Make sure that the power chair is in drive mode. 3. Turn the rear shroud fasteners one-quarter turn in any direction. 4. Remove the rear shroud. 5. Unplug the battery connector. 6. Remove the retaining pin from the foot platform and lift the platform up and away from the power base. 7. Slide the battery tray forward. 8. Unfasten the reusable strap around the front battery. 9. Disconnect the wiring harness from the front battery. 10. Remove the front battery. 11. Unfasten the reusable strap around the rear battery. 12. Disconnect the wiring harness from the rear battery. 13. Remove the rear battery. 14. Place a new rear battery on the battery tray. Make sure that the terminals are facing forward. 15. Fasten the reusable strap around the rear battery. 16. Connect the wiring harnesses to the rear battery. What type of batteries should I use? We recommend deep-cycle batteries that are sealed and maintenance free. Both AGM and Gel-Cell are deep-cycle batteries that are similar in performance. If you use your power chair infrequently (once a week or less), you should charge the batteries at least once per week for 12 to 14 hours. NOTE: Keep your batteries fully charged and avoid deeply discharging your batteries. Do not charge the batteries for more than 24 hours at a charging cycle. Thanks. Keep updated for any more query. You can rate this solution and show your appreciation.

Posted on Aug 28, 2010

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