Question about NEC Dterm DTP 32D-1 Corded Phone

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Transferred calls I keep getting calls transfered to me that are for someone else. How can I tell who is transfering calls or can I send them back? C

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  • shera5 May 07, 2008

    We have 6 operators. They are sending the calls to me because they know I am always at my desk and will reroute calls to proper people. Is there a way to tell who transferred a call to me? C

  • shera5 May 07, 2008

    It doesn't show their extension, just att. I will try *69. Thanks

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Sounds like the phone transfer numbering is out of sync or someone thinks its funny to send there transfered calls
i would go with the lessor of 2
phone numbering extensions example=

say you want to call someone at 2430 ext. but it takes you to 2340 that would be phone interupt extention box

the phone company who installed the software should come out and make sure the extensions are to the correct offices its there service but you pay for quality service to know and see it works

to send back calls just transfer back to secretary switch board the secretary will know what to do

Posted on May 07, 2008

  • Christophe Thompson
    Christophe Thompson May 07, 2008

    6 operators simple enough

    does it show extension when they call

    and if so you try the call back feature i believe *69 i knew in the office where i use to work we could * each other back i dont know how your system setup but try it

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Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.

There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.

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1 Answer

CAN I TRANSFER CALLS TO ANOTHER NUMBER IF I DON'T HAVE THIS FEATURE HOW DO I GET IT


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How transfer call? what buttans I have to push?


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If you're transferring a call to VOICE MAIL, there is a sequence to set up VMT on a button. It lets you send a caller to voice mail and they hear the entire "take a message" greeting. In some shops, you put a call on HOLD and either page or intercom the user to tell them to pick up a certain line.

If you're transferring a call to an outside line, that's a whole other story.

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How do I transfer calls to someone else in the office using Norstar T7316 phone?


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To send a call to another telephone within your system, or to an external
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2. Press the feature button then press 70.
3. Call the person you want to transfer the call to.
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5. Press the Release button to complete the transfer.
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1 Answer

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