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Cross check that you have removed the strip of film on the cartridge which stops the
toner coming out? there should be a piece of plastic to pull on with a
strip of clear film across wherever the toner comes out..
Did you try print any document just to make sure that printer is connected properly to the computer. If it is printing than try to scan from computer , i mean there must be a icon in your computer "Hp Director", open that and click on scan document. if that doesnt work, than click on start, got to run and than type "stimon.exe" than hit enter from keyboard. Nothing will happen , just screen will flash for a second, than try to scan. if it doesnt work than you have to unistall and reinstall the software
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