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Try to print from another program. It can't be as obvious as low(or completely dry) black cartridge could it? worth a shot? You can make a dark grey from the color cartridge just not dark black.
Take it back if it is new. If you've had it for a while and it's been sitting unused there may be dried ink in the print head. A visit to the Lexmark website might be useful for any troubleshooting. Good luck.
The original Lexmark-branded 81 and 82 cartridges shouldn't cause a problem - regardless of the country of origin. I can't speak to any reman or refills, because quality varies widely. Have you contacted Lexmark's technical support - accessible via www.lexmark.com? There should be a solution for the Lexmark-branded cartridges. If that doesn't work, put one of the "bad" Lexmark cartridges in their recycling bag and include a note about your problem, including your email address.
How long ago did color print correctly? If it is more than two weeks your cartridge has dried out and must be replaced. A test page including all colors and black is included in lexmark and dell printer programs. It should be run every week minimum and daily in hot, dry environments.
Just fixed it thanks to Lloyd at Lexmark.com Go to Technical Support > LIVE CHAT. To print envelopes all I needed was to check the print in "Black" only button. Under Quality make sure the Print Color images in Black box is checked, select Apply and OK.
1. The color required to print the text ( ie: black or a variation of ) may have run out and needs to be refilled or replaced.
2. The other way that could help, is to select only the text you wish to print, by highlighting the entire text of the email, and then press and hold Ctrl while you press P to bring up printing shortcut menu and then check the "Print selected only" before attempting to print.
This should give you only the selected text, but if your black or the color required to print is empty, it may appear blank on the page, or show a low ink error.