Question about Acer TravelMate 4101WLMi Notebook

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ACER 5720 T520 DVD Drive

My above laptop will not pick up any dvd's or cd's that are inserted into the drive... The drive has only every work the once, that was yesterday, but today it will not pick anything up that is inserted.

What could be causing this problem?



i bought a lens cleaner from best buy but that didn't help. i don't think i need any upgrade for my dvd drive because i only use the dvd drive for general purpose only. i look at device manager and its there and nothing is wrong with it according from the device manager. i don't know what else to do.

Posted by on

  • chetter1977 May 07, 2008

    i can't use my dvd/cd rom anymore so how else can i reinstall my dvd/cd rom

  • chetter1977 May 07, 2008

    take what cover off?
    expose what lens?
    i have a laptop, are u talking about a desk top?

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Hi chetter1977

Try reinstalling the drivers for your DVD/CD Rom , should by all means do the trick.

Also remember to reboot the PC once you've done this.

Good luck and thanks for using Fixya !

Posted on May 07, 2008

  • Marnus Jacobs
    Marnus Jacobs May 08, 2008

    Ok , if this drive is totally dead then I would rather replace it with a new one if I were you.



    But you could take the brand and model and search for the driver I spoke about on the net , then you wouldn't need the rom at all.



    If this doesn't work , check if your unit is still under warranty - in wich case they will repair or replace it free of charge.



    If not , then replace it yourself - a CD/DVD rom really isn't expensive.

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Hi,

Load a disc and listen.Does the player make squealing noises or is it totally quiet? Squealing noises may indicate that the player is trying to synchronize with the disc but can't due to an obstruction on the lens or in the laser path inside the pickup or a defect in the pickup. This can also be caused by an intermittent signal problem due to a faulty ribbon cable.

Totally silent means that the photo sensor is not getting any usable input from the laser at all, meaning that the pickup is "blind" for lack of a better word.
This can be caused by an obstruction of the beam by foreign matter on the lens or inside the pickup all the way to a marginal or failed laser diode and/or photosensor array. This can also be caused by a bad ribbon cable with one or more severed traces.

You could try to clean the optics. This is the most common malfunction as far as i know in all disc players. It would involve taking the cover off and finding a way to expose the lense, and then cleaning it with a very gentle brush. some players have a cover for the lense that swings to the side during playing, this greatly reduces the chance of dust accumulating, but its still worth the try.

If you actually see dust on the lense, then its just that simple. clean, close, play.

It may also be worth your while to check on the small shafting that guides the carriage of the laser pickup. Dirt, grome, dust and solidified lubricant can cause stoppage of the carriage and the laser eye then fails to read the next track.

If the problem does not get solved then you have to get it repaired.

Goodluck..
Please don't forget to rate the solution.

Posted on May 07, 2008

  • Priya darshan May 07, 2008

    My solution no. is 1 so if you want to rate or accept the solution,then please rate sol. no 1

  • Priya darshan May 07, 2008

    Hi again,

    You
    could try to clean the optics. This is the most common malfunction as
    far as i know in all disc players. It would involve taking the cover
    off and finding a way to expose the lense, and then cleaning it with a
    very gentle brush. some players have a cover for the lense that swings
    to the side during playing, this greatly reduces the chance of dust
    accumulating, but its still worth the try.

    I mean this will require you to completely remove your cd/dvd drive from the laptop.But if you cannot do that then you will have to get it repaired and that'd the only solution.

    If you have anymore doubt's please feel free to ask me.

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