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I have an epsom 1400 using bulk feed subli print ink I have just recharged all the inks, however the printer does not identify that ink is present. red ink light on along with the green light.

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  • garymacmchal Aug 28, 2010

    I have re seated the casrtridges and pressed the reset chip, but the problem still exists.

  • garymacmchal Aug 28, 2010

    I have re-seated the cartridges and pressed the rest chip, same results?

  • garymacmchal Aug 28, 2010

    I have re-seated the cartridges and pressed the reset chip, same result?



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Try re-seating the cartridges.

Posted on Aug 28, 2010

  • 2 more comments 
  • monk3ybidzness
    monk3ybidzness Aug 28, 2010

    to add:

    the problem here is the printer isn't getting the signal from your customized cartridge for sublimation use.

    here's what you can do:

    1. disconnect the printer from the computer first.
    2. re-seat the cartridges and while you're at it, clean the contacts on both printer and cartridge.

  • monk3ybidzness
    monk3ybidzness Aug 28, 2010

    done re-seating and cleaning contacts, still same issue, we need to identify which is failing, the cart or the printer, if you can test the carts on another printer that will be good.

  • monk3ybidzness
    monk3ybidzness Aug 28, 2010

    if it's the printer, try this software or look for other software that serves the same function. at this point service is the best option.

  • garymacmchal Aug 28, 2010

    Still the same.



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