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Cannot feed more than 2 docs at a time before it jams. It used to be able to accept 50 docs at a time. Gestetner DSm520pf and how do I clean the underside of the glass plate?

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You most likely need new roller for the feeder. Did you try to clean the roller with a rag with a little WD-40 on it.

Posted on Aug 30, 2010

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First try unplugging the machine from the wall for 5 minutes and then plug it back in. If this doesn't work, you can try this: 1. Press Menu on the control panel until "Maintenance" appears on the top line of the display. 2. Press the scroll button until you see "Clear Memory" on the bottom line and press Enter. 3. Press the scroll button until you see the item you want to clear. I'd recommend the last option, Machine Setup, but be aware this may clear all settings out of the machine. 4. Press Enter. 5. Return to Standby Mode by pressing Clear/Stop.







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Brother MFC-8860DN All-In-One Laser Printer showing document jam error


Doc jam error usually means a jam in the adf (auto doc feed) when feeding a fax or doc to copy.

The most common reason brother mfc,s of this configuration have doc feed issues is believe it or not the hinge that operates the lid/adf, specifically the left side one (looking from the front). Inside the hinge there are two springs exerting tremendous force on the hinge (that enables the lid to stay up by itself) however this force eventually slowly breaks the fulcrum point of the hinge which leads to the lid not closing properly which means a sensor under the lid does not activate properly resulting in the adf stopping and resulting in the machine registering a jam. the difference between the sensor activating or not can be as little as a millimeter and is not often disernable. the hinge needs replacing by a techo.

the other reason could be you just have dirty adf feed rollers, clean them with a cotton rag dipped in metho, open the adf lid and give the rollers a scrub. the rollers should have 'tread' on them similar to a tyre, if not they are worn and need replacing.

One other possibility is there may be a paper fragment left over from a jam removal still caught in the paper path and activating a sensor activator that tells the machine paper is coming or going. most commonly in the section where the paper is looping on its return journey back out of the adf, open the adf lid, have a look with a torch and see how you go.

Regards, Andrew.

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clean the feed rollers with water and soft cloth.. try a stack of paper not a single loose sheet

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The pickup rollers are worn out. Replace them and your problem will be gone. While you are sourcing them, use some alcohol. This may give them a little more life.

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How do I scan using OCR with Gestetner DSm520pf. (I think this machine is sold in South Africa as the Gestetner MP 161 spf) I have looked through the settings but just can't figure out how to do a scan...


It is actually sold as the same model here, and also a Ricoh AC205L. (Ricoh owns and builds all machines for Gestetner).
I don't have any real familiarity with this unit, But i know you need use the "Smarthru 4" software to use the OCR feature. You can download it from the Ricoh site here if you need to:
http://www.ricoh-usa.com/downloads/downloads.asp?tsn=Ricoh-USA&path=http://support.ricoh.com/bb/html/dr_ut_e/rc2/model/ac205/ac205en.htm

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Your document feed is separate from your received and report prints so that's why your reports are printing ok and the document feeder jams. When you open up the doc feeder and look inside the machine you will see a roller and above it on the cover that opens you will see a rubber pad. Clean both the roller and pad (in fact anything in there that is rubber) with a rubber cleaner, alcohol, or even soap and water on a cloth without it been dripping wet. You will probablt find that they are very dirty. The roller feeds the document in so that needs to be clean and the pad helps to keep all the other docs from feeding in at the same time and that should be very clean so it produces good friction.

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I worked on this model for a couple years and honestly, it was hit and miss. I would visit some that were in immaculate condition despite having +100K clicks on the counter, then I would visit just as many that would have 20-30K that would be filthy from toner blowing and would jam frequently. As I recall, there was one exceptionally large design flaw in these that, when paper would jam, a tech would have to dismantle the paper feed side of the unit to be able to properly clear paper bits from around a sensor.
So...IF you are wanting to purchase this unit, I would suggest you do so on a trial basis so you can see which way the copier is going to fall. It really does seem like a 50/50 shot from my experiences. Oh and my experiences are from when the machine was first released. They may have made some retrofits or mods since then...it's been a little while since I've worked for Gestetner so I can't help out on any possible recent developments.

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