Question about Xerox Phaser 8500/DN Printer

2 Answers

XEROX 8550 7,010.43 error code

The print warms until 40% and then shows the message. I have read somewhere that is a something with printhead position.
I have checked 1.Printhead
2.Whiper Drives , and clutch.
Ameally out of ideas what migth be.

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  • Anonymous Jan 08, 2009

    xerox phaser 8860 error 07,010.43:46682

    Printer warms up part way and gives this error message. I'm not to sure about how to take printer apart and repair guy can't get here till monday. can anyone provide detailed instruction as to how i may fix this????

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2 Answers

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  • 2,072 Answers

There is a print block located on the left side of the machine looking from the front. It is near the bottom of the machine, Staineless steel, about 1 inch square.
It normally has ink in it and causes the print head to pivot slow.
You have to pull the spring holder up and to the left, remove that block and clean it well. That should resolve your problem.
You want to remove as much excess around the block as you can.

Posted on May 07, 2008

  • 10 more comments 
  • Rick Kasper May 07, 2008

    It is about mid way back, near the bottom of the machine,

    It is the only stainless steel item you will see there.

    I would am almost 99 percent certain you will find it is contaminated with some of the ink.

  • Rick Kasper May 09, 2008

    Are you still getting that code???

    If so there is one odder thing that can be causing it. It's really hard to explaine. If you provide an E-mail address I will see if I can copy and past the photo of it as it is easier to explaine with the graphic.

    I am surprised, that print block is the cause of that problem about 90 percent of the time.

    You did check the cables running to the print head to be sure they are not binding the print heads free movement?

    Odd. Well the wiper woudlnt be stuck to the print head if you checked its movement.
    That is normally an easy problem to resolve.

    Let me know, I can E-mail you the information .

  • Rick Kasper May 09, 2008


    PROBLEM:




    Printer error 07,007.49 - 07,008.41 - 07,009.42 - 07,010.43

    Printer Errors 07,007.49 ? 07,008.41 ? 07,009.42 ? 07,010.43 indicates that the printhead was unable to tilt normally on its axis.


    CAUSE:




    The following items can cause the four printer error codes listed above:

    · The printer was powered off in the middle of a cleaning cycle and the wiper has frozen to the printhead.

    · A Drum Maintenance Camshaft lobe is broken and holding the Maintenance Kit?s oil roller against the drum when it should be retracted to its home position.

    · Process gearbox not being aligned correctly as described in the service manual and in Service Bulletin 714.

    · A broken left or right printhead restraint.

    · Ink spilled in the roll block preventing the printhead from tilting forwards/backwards or from traveling left/right.

    · Ink or other debris under the printhead that do not allow it to fully tilt backwards or forward.

    · The printhead wiper assembly not being aligned correctly or ink spilled in the wiper tracks on either side of the printer.

    · The printhead tilt gear not being homed correctly.

    · The X-axis motor nose cone not being installed correctly.

    · The ferrite torrid on the printhead interface cable has slipped behind the printhead causing the printhead to bind when it tilts backwards.

    · The black plastic shroud on the back of the printhead is snapped off and binding the printhead when it tilts back.

  • Rick Kasper May 09, 2008

    SOLUTION: Fixed! Did not fix.




    Make sure the printer components are manually homed per the Phaser 8400/8500/8550 Rev 3 Service Manual or WorkCentre C2424 Service Manual page 6-4. The information on how to manually home the printer is given below:



    Printer Component Homing Positions and Indicators

    After servicing the printer, manually set the following assemblies to their home position before powering on the printer. If the assemblies are not home, gears in the process drive assembly can grind or the printer can generate errors.

    · Printhead (tilted forward and disengaged from printhead tilt gear)

    · Tilt gear (disengaged from process drive train; arrows on left frame point to each other)

    · Printhead wiper (bottom of travel)

    · Process drive assembly (holes on transfix camshaft and drum maintenance camshaft line up with marks on frame, large gears within assembly line up with holes in process drive assembly housing)



    Wiper Assembly Positions

    When the wiper is homed, the wiper should be moved all the way to the bottom of its travel. When the wiper is at the bottom, you can easily remove the waste tray.



    Wiper Alignment Procedure

    1. Remove the printer covers using the procedures that begin on page 8-4.

    2. Remove the left printhead maintenance drive gear (see the following figure) by removing the e-clip from the drive shaft.




  • Rick Kasper May 09, 2008

    SOLUTION: Fixed! Did not fix.




    Make sure the printer components are manually homed per the Phaser 8400/8500/8550 Rev 3 Service Manual or WorkCentre C2424 Service Manual page 6-4. The information on how to manually home the printer is given below:



    Printer Component Homing Positions and Indicators

    After servicing the printer, manually set the following assemblies to their home position before powering on the printer. If the assemblies are not home, gears in the process drive assembly can grind or the printer can generate errors.

    · Printhead (tilted forward and disengaged from printhead tilt gear)

    · Tilt gear (disengaged from process drive train; arrows on left frame point to each other)

    · Printhead wiper (bottom of travel)

    · Process drive assembly (holes on transfix camshaft and drum maintenance camshaft line up with marks on frame, large gears within assembly line up with holes in process drive assembly housing)



    Wiper Assembly Positions

    When the wiper is homed, the wiper should be moved all the way to the bottom of its travel. When the wiper is at the bottom, you can easily remove the waste tray.



    Wiper Alignment Procedure

    1. Remove the printer covers using the procedures that begin on page 8-4.

    2. Remove the left printhead maintenance drive gear (see the following figure) by removing the e-clip from the drive shaft.




  • Rick Kasper May 09, 2008

    . At the same time, rotate the left and right idler gears until the wiper is all the way to the bottom and the gears cannot be rotated further. Rotating the left and right gears together ensures that the wiper stays parallel and does not pop out of the belts.





    4. Replace the left drive gear and the e-clip.



    Homing the Head Tilt Gear with the Printhead Is in the Printer

    1. Remove the maintenance kit.



    Caution: The printhead also needs to be centered on its X axis before continuing. It cannot be against the left printer frame wall or right printer frame wall before trying to attempt step two. It will bind the printhead and cause it not to tilt if it is not centered correctly.

    To center the printhead for tilting, use a small flat blade screwdriver to rotate the X axis motor shaft to drive the printhead to the center of its travel.


    2. Insert a flat blade screwdriver into the end of drum maintenance cam shaft and rotate clockwise one revolution. If the printhead is engaged, manually assist the movement of the printhead.



    Note: The hole on the drum maintenance camshaft drive gear should be at the 6:00 position after the rotation. *Unless indicated otherwise by Service Bulletin 714 - Jam Open Front Cover (C3T) after Replacing or Reinstalling the Process Drive Assembly.






    Note: When the tilt gear is disengaged, the two arrows on the left side of the printer are pointing at each other.

  • Rick Kasper May 09, 2008

    If you have difficulty in getting printer components homed, perform the following checks.


    1. Remove the left and right printer covers and ink loader per the instructions in the service manual. Look at the position of the wiper to the printhead. Is the wiper stuck to the printhead? (see Figure 1)

    If yes then do the following:

    Caution: The printhead may be hot, follow service manual procedures to make sure printhead is cool before continuing.

    a. Place your thumb on the printhead?s black plastic notch and push the printhead away from the wiper back towards the electronics module (see Figure 2). This will free the wiper from the printhead.

    . Roll the wiper to the bottom of its travel above the waste drawer using the gear on the upper left side of the printer to move the wiper assembly.

    c. Power the printer back on. If the printer is able to reach 5% to 10% warming up, turn off the power at the machine?s electronics module.

    d. On the front panel ?Standard Shutdown? will be highlighted. Push the OK key on the machine?s front panel to confirm this choice.

    e. After the printer has been off for 15 to 30 seconds, turn the machine back on to test and see if the error message has been removed.

    f. If there was excess ink on the faceplate of the printhead, the wiper will clean it off before it tries to do a cleaning cycle after the printer has warmed up.

    Caution: Do not try to manually remove the ink from the printhead by scraping the printhead faceplate or using any kind of solvents.

    If the wiper is not stuck to the faceplate of the printhead go to Step 2.

  • Rick Kasper May 09, 2008

    . With power off, manually home the printer per the service manual Printer Component Homing Positions and Indicators topic. Then power the printer back on. Did the same error code appear? If yes, proceed with Step 3.


    3. Check for anything interfering with the tilt movement of the print head such as a broken print head restraint (Refer to PL 2.0 on page 9-7, Items 8 and 9 for printhead restraint part numbers). For the printhead restraint, look for cracks in the plastic under the mounting boss where the screw secures this assembly to the frame (see Figure 3). Also, look at the printhead restraint post on the backside of the restraint for cracks or uneven movement. If the printhead restraint is broken (either right or left side) it must be replaced. If it is not cracked or broken, continue to Step 4.

  • Rick Kasper May 09, 2008

    . Check to see if the black plastic shroud on the rear of the printhead is broken off and causing impaired motion when the printhead rocks backwards to the electronics module. If it is attached, continue to Step 5. If the shroud has broken off, the printhead will need to be replaced.
    5. Check the Print head Interface Cable (PL 5.0 item# 6 on page 9-12) and verify that the ferrite torrid has not slipped down and blocked the print head from tilting back. If the torrid has slipped down, slide it back up to the top of the cable connector on the wave amp module (see Figure 4). This is not present on earlier units. If this torrid is dressed correctly go to Step 6.

  • Rick Kasper May 09, 2008

    6. Check for ink spills around the Roll Block (see Figure 5 - refer to PL 2.0 on page 9-6, it is the square steel block with a hole in it to the left of item 7 in the diagram). If the printer was recently moved, it is possible that spilled or dislodged ink shards may be caught in head tilt gear or detent. Follow service manual roll block removal and reinstall procedure to clean up any spilled ink. If no ink spill is present and the roll block is installed correctly, then go to Step 7.

  • Rick Kasper May 09, 2008


    7. Check the Drum Maintenance Pivot Plate (should be the black style) and check the drum pivot plate cam assembly for either a cracked/damaged cam and verify that the cams are lined up and point to the same clock point (one has not slipped on the shaft). For the Phaser 8400, check that the Drum Maintenance Pivot Plate is black plastic. If it is white the pivot plate needs to be replaced (see Service Bulletin 657 Revision 2).

    Also check the drum maintenance pivot plate cam assembly for cracked cams and verify that both cams are pointing in the same direction. The cam lobes should not spin freely on the drum maintenance cam shaft. If there are any problems replace the drum maintenance cam assembly.




    8. Check to see if the print head wiper assembly is aligned and not impeding the movement of the print head. (refer to PL 2.0 on page 9-6, Item 5) If it is, perform the Wiper Alignment procedure following the instructions in the service manual. If it is OK go to Step 9.



    9. Verify the Head Tilt gear is disengaged from the process drive train. When disengaged, the arrows on left frame point to each other. If not, rotate the Drum Maintenance Cam shaft (refer to PL 2.0 item# 11) 360 degrees clockwise and verify tilt gear is disengaged (see Figure 6). If held tilt is disengaged go to Step 10.

  • Rick Kasper May 09, 2008

    10. Is the Process Drive Assembly properly aligned, with no damage to any of the gears per the service manual and Service Bulletin 714? If not, align the assembly per the homing procedure in the beginning of this service bulletin.



    11. Check the X-axis motor and nose cone for proper installation and operation or a grinding noise. Follow service manual installation procedure and use service diagnostics to test X-axis motor. if there is ink spilled under the printhead it will impede the X-axis movement, which can cause a printhead tilt error. (Refer to PL 4.0, on page 9-10, Item 12 for part location).

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  • 50 Answers

Tryit, you're right! Your recommendation:
There is a print block located on the left side of the machine looking from the front. It is near the bottom of the machine, staineless steel, about 1 inch square.

It normally has ink in it and causes the print head to pivot slow.
You have to pull the spring holder up and to the left, remove that block and clean it well. That should resolve your problem.
You want to remove as much excess around the block as you can.

This fixed the problem. This bushing really gets gummed up with wax. Fixing this yourself is not for the meek. I had to use plyers to finally get this bushing off. Then the fun begins with the clean-up. I used candle wax remover to clean-up the wax. If you attempt this be sure to put several pieces of paper between the print drum and the area where you are working to protect the drum.

Posted on Jul 18, 2011

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1 Reboot the printer.
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Hi guitargurl:
Your printhead is stuck in the tiltposition,or is not able to tilt forward to the print position, due to another problem with a motor
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the print position, due to problems.
7,011.44: This is a soft fault, and will not halt the printer.
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7,015.43: The head tilt restraint spring is out of place.
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Step Questions and Actions Yes No
1 1.
Reboot the printer.
2. Did this correct the problem?
Complete. Go to Step 2.
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the lock arms.
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Clean the
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Go to Step 4.
4 1. Does the X-axis motor drive the printhead to
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Go to step 5. Troubleshoot
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Complete. Go to Step 6.
6 1. Has ink spilled on the head tilt gear on its
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Clean the
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Go to Step 7.
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Replace the
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Replace the exit
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9 1. Use service diagnostics to run the Load
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