Question about Epson Stylus RX500 All-In-One InkJet Printer

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Scanning on rx 500

Tried uninstalling and re-installing drivers computer will not recognise scanner please help

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Are you using Vista ? You have to download the new drivers from Epson here: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=26321&infoType=Downloads

Posted on Jul 05, 2008

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2 Answers

HP 2520hc scanner drivers


Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.

If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)

Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.

Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)

If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.

If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)

I hope this helps.

Cindy Wells

Oct 15, 2012 | Printers & Copiers

1 Answer

I am able to print again but cannot scan . Can someone help me ? I have the disc and have uninstalled and re installed the program...


Since you have a USB connection, try a new USB cable or connecting to a different USB port. Make sure that you have the Epson utilities and drivers for your version of Windows 7 installed. (To check if you have the 32-bit or 64-bit OS, click Start > Control Panel > System and Security > System. If the version title ends with x64, you have the 64-bit OS. Otherwise it's the 32-bit version.) You can find the drivers for printers from Epson.com. Click on the Drivers and Downloads tab at the top of the page. Then select your printer. (I've seen two versions of your request - one listed the printer as the ESP 3 and another added it was the 310. The only 310 all-in-one that I was listed at Epson was the Workforce 310. Please clarify this.)

If you installed a generic OS driver, you may only have a printer driver. Unplug your USB cable and uninstall this generic driver before attempting to install the Epson software. To launch scans by pressing the buttons on the scanner, you will need the Epson monitoring software running and the destinations for the buttons set up. Start your scans from your computer first.

Windows Fax and Scan and Paint are included in the Windows 7 software (except in the Starter version) and will acquire scans if the scanner driver is installed. Fax and Scan: New Scan. Paint: File > Import from Scanner or Camera > New Scan. Photo Gallery in the Windows Live software can also acquire scans. Trying one of these alternatives may give a better idea of what your error is.

Windows may not think a scanner is installed or a communication issue may be at fault.

I hope this helps.

Cindy Wells

I hope this helps.

Cindy Wells

Oct 12, 2011 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

My epson disc only installed scanner and is now saying there is a connection problem between printer and computer but its all plugged in and switched on. i can scan!


there might have been a conflict during installation.... my suggestion is to try to uninstall the driver unplug the cable connecting the printer to the computer. install again and follow the process wizard. note: you can leave the scanner program or epson scan. you dont need to uninstall epson scan.

Jul 04, 2011 | Epson Printers & Copiers

1 Answer

I cannot scan using hp officejet j5783 all in one message reads "the scanning software could not be found, or your scanner is not connected. Make sure your scanner and scanning software are properly...


Thank Dear, I got your answer.

First, if in your computer install previous scanner driver then first uninstall it after doing that please restart your computer.

2nd, connected your device with computer and insert its driver software in CD ROM. After sometimes you will watch the new window where shows device has found and install your driver. When you watch it then click next and install your driver.

3rd, Restart your computer

It become okay in stead of other major fault in your device.

Thanks

Apr 18, 2011 | HP Officejet J5780 All-In-One InkJet...

1 Answer

My scanner will not scan


Do you have the appropriate drivers installed? http://support.lexmark.com/index?page=recommendedDownloads&locale=EN&productCode=LEXMARK_X2470&segment=DOWNLOAD&userlocale=EN_US#1 has the drivers for supported OS versions. Uninstall any generic driver and disconnect the data cable before installing the Lexmark software if using the USB cable. Are you starting the scan from the computer or the scanner? (Is the monitoring program running on the computer to hear the buttons?) Try launching a scan from the computer.

Try a new USB cable and a direct connection if you use a USB hub or print server. Scanning requires two-way communication so a bad cable will block scans even when the printer works.

Some scanners have a transportation lock; make sure that it is unlocked. (Usually located near the hinge of the scanner cover).

I hope this helps.

Cindy Wells

Sep 18, 2010 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

Hi everytime I try to scan something my computer


Please follow the link to uninstall and reinstall the drivers for your device.
Installing Devices on PCs and Laptops

Mar 22, 2010 | Canon Pixma MP480 All-In-One InkJet...

1 Answer

Im trying to scan an image into my computer... but the printer is saying that its not connected... It is connected because I can print to it just fine...please help!


chk for the scanner drivers in the control panel..try uninstall and reinstalling them if you see them...then try scanning from the computer first to see if the drivers are installed.if it works make sure you have the s/w properly installed to scan to the computer..

Jun 24, 2009 | HP Printers & Copiers

1 Answer

Unable to scan pic to computer


Im not sure of this ..maybe the scanner driver has been corrupt ...uninstall all existing printer driver on your computer...and install a new compatible one..^_^.


May 11, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Epson cs5500 scanner software wont work


try downloading the latest drivers from epsons website. if coping is working and printing is working, it sounds like a software problem. Its possible there is a bug in the scanner part of the drivers.

May 07, 2009 | Printers & Copiers

1 Answer

Scanner


You need to uninstall the existing driver first and reboot the computer then try downloading the vista driver and install it back that should take care of the issue.

Regards

Sep 18, 2008 | Canon imageCLASS MF8180C All-In-One Laser...

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