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Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.
If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)
Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.
Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)
If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.
If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)
Since you have a USB connection, try a new USB cable or connecting to a different USB port. Make sure that you have the Epson utilities and drivers for your version of Windows 7 installed. (To check if you have the 32-bit or 64-bit OS, click Start > Control Panel > System and Security > System. If the version title ends with x64, you have the 64-bit OS. Otherwise it's the 32-bit version.) You can find the drivers for printers from Epson.com. Click on the Drivers and Downloads tab at the top of the page. Then select your printer. (I've seen two versions of your request - one listed the printer as the ESP 3 and another added it was the 310. The only 310 all-in-one that I was listed at Epson was the Workforce 310. Please clarify this.)
If you installed a generic OS driver, you may only have a printer driver. Unplug your USB cable and uninstall this generic driver before attempting to install the Epson software. To launch scans by pressing the buttons on the scanner, you will need the Epson monitoring software running and the destinations for the buttons set up. Start your scans from your computer first.
Windows Fax and Scan and Paint are included in the Windows 7 software (except in the Starter version) and will acquire scans if the scanner driver is installed. Fax and Scan: New Scan. Paint: File > Import from Scanner or Camera > New Scan. Photo Gallery in the Windows Live software can also acquire scans. Trying one of these alternatives may give a better idea of what your error is.
Windows may not think a scanner is installed or a communication issue may be at fault.
there might have been a conflict during installation.... my suggestion is to try to uninstall the driver unplug the cable connecting the printer to the computer. install again and follow the process wizard. note: you can leave the scanner program or epson scan. you dont need to uninstall epson scan.
First, if in your computer install previous scanner driver then first uninstall it after doing that please restart your computer.
2nd, connected your device with computer and insert its driver software in CD ROM. After sometimes you will watch the new window where shows device has found and install your driver. When you watch it then click next and install your driver.
3rd, Restart your computer
It become okay in stead of other major fault in your device.
chk for the scanner drivers in the control panel..try uninstall and reinstalling them if you see them...then try scanning from the computer first to see if the drivers are installed.if it works make sure you have the s/w properly installed to scan to the computer..