Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

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KNOT UP When I wash a load of long sleeve shirts and pants they get knotted up; I usually have to pull them apart, dress clothes or jeans doesn't matter.

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Depends on how full your machine is.
There is no solution for except try to wash full loeads which decreases the chance of notting

Posted on May 08, 2008

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I completely understand your dilemma as I have the same problem with my HE3. I was so frustrated I called a service tech out before my warranty expired and he told me the #1 complaint about these washers is that they don't get the clothes clean. I was surprised at his honesty! He told me to get a water softener and to use hot water but said nothing about clothes that are supposed to be washed in cold water. I asked him how to adjust the water level and he said the sensor is not adjustable but I have been unable to find out if these is true. I agree with you and believe it's because they use too little water. I have come to absolutely hate this washing machine for many reasons. When washing anything long (jeans, pants, long-sleeve shirts, etc) it literally ties the whole load into a clothes knot. You can grab one item and pull the whole load out because it's a huge knot ball. So tell me, how do the clothes get clean (or properly rinse) when they are in a ball and unable to freely move through the water (which isn't there) in the bottom of the tub? Another problem is that it takes a MINIMUM of 3-4 rinse cycles to get the detergent out of the clothes...yes, I use HE detergent. Here's what I do. I use the 'add a garment feature' to interrupt the cycle after the washer has filled. Then I add about 2-3 gallons of additional water to both the wash and 1st/2nd rinse cycles. This has helped immensely but leads to two more reasons I hate the machine. First, that makes it extremely high maintenance to stand waiting for the moment to add water. Second, when adding the additional water, clothes have a tendency to get caught between the rubber gasket and wash tub where they can sit during the entire cycle not getting clean. On the up side I can say I've never had a mechanical problem with the machine. I am sorry and wish I could help more.

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