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Follow these steps : 1.1 Take out any paper that is not jammed. Remove the loose paper from the in and out paper trays to prevent any more paper from being pulled into the jam. 2.2 Open the cover of your HP laser printer. This will give you access to the inner machinery of the printer and should unveil the jammed paper. If you do not see jammed paper, you may have another type of malfunction. 3.3 Gently pull on the jammed paper. In many cases, it will come out easily. 4.4 Move the rotors on the inside of the printer by pressing the flashing button on the housing of the printer. This may help to loosen any jammed paper. 5.5 If the jam persists, unplug your HP printer. You'll be able to pull more firmly on the paper with the power turned off. Be careful not to rip the paper. 6.6 Attempt printing again. Refill the trays with paper and plug your printer back in to test its functionality.
Unplug the power cord and open the cover and remove toner and try to look I inside around the roller and try to manually roll the roller and if you can see the paper try to pull is slowly. Have a nice day and do not forget to rate please...!