Please help me configure my problem. i bought a logitech camera and when i about to install the software, it says it cannot continue coz my system is not service pack 2. how can i resolved this problem. my os is windows xp, service pack 1.
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Here is the link to download the driver for your webcam. Click download and choose your operating system and select for 32bit or 64bit and scroll down and click download software then click save to start downloading the driver. After downloading, just double click the driver and install but before installing the driver unplug your webcam first and after installing plug your webcam to detect your webcam and to update your system. Then test your webcam that's all, have a nice day!
You may need to perform a clean install of the Logitech camera software if it didn't install properly or a another program in memory is conflicting with it. Removing the camera software and reinstalling it using a clean boot procedure may resolve the symptoms you are experiencing.
The following instructions will walk you through this process:
Remove the Logitech camera software.
Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.
Open the Windows Control Panel.
Open the Add / Remove Programs window.
Locate the listing for the Logitech camera software and remove it. When prompted to remove the camera drivers files, click Yes.
Prepare the system for installation of the Logitech camera software.
Go to the Logitech Downloads Page and select your product to download the correct version of the Logitech camera software.
Please uninstall any logitech software version present on your OS (if available) -
Then please proceed to clean boot.
( http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228 )
-> Unplug all the USB devices connected to the computer ( Less keyboard + mouse ) please use corded kbd+mouse if
possible rather than a cordless device.
-> Go to device manager
-> Delete all the USB HOST CONTROLLER -- All of them --
-> The host controller might reinstall them itslef, let the computer handle the reinstallation
-> If the computer does not reinstall the host controllers, trigger the detection using the DM function " Scan for
new hardware " ( The computer with magnifier icon )
-> Once reinstalled, clean boot
-> Reinstall the software if available and/or plug the hardware when needed.
-> Should work.
This TB delete the usb ports " memory " means if a device as been previously flagged with error, it will redetect
the device without the flag, unless there is some serious issue with the hardware/OS
If after this the issue persist, then I suggest you to call Logitech support to issue a replacement, hardware
failures are covered by warranty terms
Thanks and have a nice day !
Ok, take a breath... What has happened, is although you uninstalled the Logitech software, the folders still exist (as with any program uninstallation).
Unless you're comfortable with poking around your C drive, then download and run a program called "ccleaner" at www.ccleaner.com, which in a normal scenerio will remove redidual files left behind by an uninstall.
Once you have installed ccleaner, choose "tools" and use their uninstaller to remove the logitech software (if it shows on the program list).Even if it doesnt show, still run the "cleaner" function", as there will always be temp files lurking around that could mess up an installation.
Then, go to Logitech's site and get the latest software for your camera model.
Be sure to NOT plug the camera in until it tells you to do so!! THIS IS VERY IMPORTANT!!!
You may have to go into Skype's video configuration utility to setup the cam, but I think you can take it from there. Good luck!