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You may need to make sure there are no small pieces of paper left in the machine. Unplug it and let it set for about 30 seconds and then plug it back in and let it reset itself. Sometimes a jam can bend some small metal parts and cause it to give an error message. Check for this also. It should clear the error out once unpluged. If it is hardwired into the wall then the breaker will have to be turned off for the same seconds. Hope this does the job for you, all copiers and printers can be a headache when you need them most.
Col. Dana Gillespie
What you are probably experiencing is the fax machine is not getting a dial tone from your line, thus giving you a error.
Many times things get moved, paper runs out, ink runs low or the line gets unplugged. We suggest you check the line making sure it has a dial tone, checking your ink would be another great step.
Many times these machines get dirty with would cause the black ink run on the sides of the paper. You could clean that out with a can of compressed air. You would do this by opening the machine as you where to change the ink in it. You would give it a couple blast of air at the exit paper trail.
The other thing is this is thermal meaning the ink is super heated onto the paper, if there is any residue of ink this would cause this issue.
Now the error message you did not give us, I would be interested it knowing the error code before I can make further comment on how to proceed with the sending issue. Many reasons are:
1. No dial tone 2. Paper jammed inside the machine 3. OCR scanner errors
Please let us know what the error code is so we can give you a great solution on what to do from there. We do Thank You for using Fixya.com
This the method to clear paper jam, follow these steps:-
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
Turn off the printer.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Open any other doors that give access to the printer's paper path and to the ink cartridge.
If necessary, remove the ink cartridge. Place it in a bag or away from light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though.
Replace the ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
Two possible solutions remove the top cover (Two screws on top after oepening the cartridge door and two push in black nylon screws in either side). and check the activation lever that activates the cover switch is not riding on top of the switch. Second if this happened your toner cartridge make sure this new cartridge is the correct one for the fax and not a HP modified recycled printer cartridge.