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My ISP is Orange. I have the Phillips SNK560 which I can't get to connect to the internet. I can connect through the old broadband Speedtouch modem though so there is nothing wrong with the connection. There must be a setting that I am missing somewhere.

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  • jonbrowne May 07, 2008

    Thanks for that. I have spoken to Orange who, after going through thier settings, have told me to speak to Phillips who, after going through the modems settings, have told me to speak to Orange. I will try again when I get home. I have all the Orange settings so it should connect. Perhaps you could give me a support number for Phillips so I can call someone who is knowledgable in this particular field.

  • jonbrowne May 07, 2008

    No. Just a usb into the pc

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  • 441 Answers

Yes, you may need to configure the router first, try calling your provider to help you set this up or Philips to help you setup the router.

Posted on May 07, 2008

  • Serwen Bagadiong
    Serwen Bagadiong May 07, 2008

    Say, the speedtouch modem that you have, does it have an ethernet connection to it?



    Your ISP, is this a cable/wireless or DSL connection?


  • Serwen Bagadiong
    Serwen Bagadiong May 07, 2008

    I see, then you are replacing this speedtouch modem with the philips, right? The most common problem here would be the compatibility of the device. Your ISP should be able to help you configure this philips device.



    You can try this, Make a conference between your ISP and Philips and have them configure the settings for you. Also ask if the philips device is compatible with your ISP.

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How can I obtain a user guide for Acatel optus one touch 250 P/N16513 corded phone?


Optus Network Approved modem and equipment list
If you are supplying your own DSL modem and/or telephone filters, you must ensure they meet the requirements
below before connecting them to the OptusNet DSL network. Connection of unapproved equipment is prohibited.
The modem list contains equipment that has been certified by manufacturers as having passed interoperability tests
r
equired for use on a DSL network. If your modem make and model isn't listed below,
call Optus Customer Service for further information on
1300 309 333.
F
ully supported by OptusNet DSL Broadband Customer Service, the OptusNet DSL Broadband Installation CD-ROM will automatically
c
onfigure this modem.
D-Link ADSL Modem 302G
The OptusNet DSL Broadband Installation CD-ROM provides detailed information to manually configure these modems, and OptusNet
DSL Broadband Customer Service will provide limited connection support for them.
(Equipment Certification date in brackets)
F
or modems and routers other than those above, OptusNet DSL Broadband provides only the network connection settings needed for
manual configuration. While this equipment can be used on the OptusNet DSL Network, no OptusNet DSL Broadband Customer Service
will be provided for connection configuration or equipment-related connection difficulties.
Alcatel SpeedTouch - 510 ADSL Modem (15.01.2003)
Alcatel SpeedTouch - 530 ADSL Modem (15.01.2003)
Alcatel SpeedTouch Pro - 4 port (10.09.2001)
Alcatel SpeedTouch Pro - Firewall (09.10.2001)
Alcatel SpeedTouch PCNIC (04.08.2000)
Alcatel SpeedTouch USB (04.08.2000)
Askey/Dynalink - ALE 070 (08.01.2001)
Askey/Dynalink - ALH 110 (21.03.2001)
Askey - RTA100 ADSL Modem (25.10.2002)
Billion Electric - BIPAC-711 CE ADSL Modem (25.10.2002)
Cisco WIC - 1ADSL-DG (30.06.2003)
Cisco 827 (19.02.2001)
Cisco 827H (11.07.2002)
Cisco 827-4V (19.02.2001)
Cisco 837 (01.04.2003)
Cisco SOHO77 (29.11.2001)
Cisco SOHO77H (11.07.2002)
Cisco SOHO97 (01.04.2003)
D-Link ADSL Modem - DSL 100D (08.08.2001)
D-Link ADSL Modem - DSL 500 (08.08.2001)
D-Link ADSL Modem - DSL 504 (08.08.2001)
Efficient Networks - C10 Communications - Speedstream 3060 (08.01.2001)
Efficient Networks - C10 Communications - Speedstream 4060 (08.01.2001)
Efficient Networks - C10 Communications - Speedstream 5260 (08.01.2001)
Efficient Networks - Siemens - Speedstream 5400 (07.04.2003)
Efficient Networks - C10 Communications - Speedstream 5660 (21.03.2001)
Efficient Networks - C10 Communications - Speedstream 5667 (10.09.2001)
Efficient Networks - C10 Communications - Speedstream 5861 (21.03.2001)
Juni NetAce - ADSL USB Modem (15.01.2003)
Juni NetElite 2000ES - ADSL 4 port Modem (15.01.2003)
Juni/Samsung SAM-215 USB Modem (18.07.2001)
Juni/Samsung SAM-335A Ethernet Modem (18.07.2001)
NetComm ADSL Modem - BusinessSmart (08.08.2001)
NetComm ADSL Modem - USB - NB1200 (27.08.2002)
NetComm ADSL Router Modem - NB1300 (20.11.2002)
Open 501r ADSL Router Modem (05.04.2002)
Alcatel - Central, Part No. 3AU 04804 AAAA
Alcatel - In-Line, Part No. 3AU 04805 ABAA
Askey/Dynalink - In-Line, DT60-002BA
C10 Communications - Dynamic - In-Line, C10290
C10 Communications - In-Line, C10611 & C10611T
C10 Communications - In-Line, C10645 & C10645T
C10 Communications - In-Line, C10610
Te
l
ephone Equipment - Central, TE-ACP20AUS01
C10 Communications - In-Line, C10211
C10 Communications - In-Line, C10111
C10 Communications - In-Line, C10145
C10 Communications - In-Line, C10245
D-Link - Central, DSL-10SP
D-Link - Central, DSL-10CF
D-Link - In-Line, DSL-10MF
Alcatel SpeedTouch Home
Alcatel SpeedTouch Pro
D-Link ADSL Modem - DSL 200
D-Link ADSL Modem - DSL 300
D-Link ADSL Modem - DSL 300+
D-Link ADSL Modem - DSL 302G
OptusNet DSL Broadband
Optus supplied modem
Optus preferred modems
List of all other certified modems/routers
List of certified filters/splitters
Information correct as at 2 February 2004.
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