Question about Canon SmartBase MPC400 All-In-One InkJet Printer

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Won't scan Press the scan button a couple of times and the go button and it still won't scan - is it something to do with the computer?

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  • Anonymous Jun 25, 2008

    when ineed to scan he write invalid key seting

  • Nicholas Wilson
    Nicholas Wilson May 11, 2010

    More information would help us narrow down the problem.


    • As mcbarnett76 said has it worked before?

    • What Operating System does your computer run and have you installed the software for the device?

    • How are you connecting to the device? For instance is the device plugged directly into your computer or is it plugged in to a wireless router? Are you connecting to it via BlueTooth?

    • Does your computer see the device at all? In other words can you print to it but not scan or is the device not responding to anything?

    • Have you tried using the photo copy function and if so what was the result?

    From the information you've provided the problem could be anything from "you need to plug the power cable in" to "it's a Bonjour networking limitation" to your printer won't work under water!


    Help us to help you by providing as much information as possible.

  • Michael Barnett May 11, 2010

    has it worked before, or is this a new scanner...

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  • 18 Answers

Check the USB cable, check for paper stuck inside printer, or try reinstalling the driver software that came with the printer.

Posted on May 08, 2008

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Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

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Please do accept the solution if the issue is resolved or else revert for further assistance.


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