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My machine tells me that we have scanner failure turn off power and try again. My machine is hp office jet 7100 series all-in-one. Thank you

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Your machine scanner is suspected .Plz, check with hp expert Technician.

Posted on May 07, 2008

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HP office jet 7310 all in one. when trying to fax it says scanner failure. Turn off power and restart. This accomplishes nothing. Suggestions?


This means that there is an internal failure of some kind (e.g. the scanner is stuck). Be sure that the shipping lock has been removed and try again. HP is very good about support, try contacting them through their website or by phone.

Good Luck!

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the main system is faulty same thing happened to me.

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Scanner failure means the scanner is not making enough light to see the home position. It happens when the scanner lamp ages or is covered with dust. Cycle power is just power off and on again, and see if it goes away.

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Does it scan from either the doc feeder or from the flatbed itself?
Can you COPY a page?

Are you using the buttons on the printer, or do you work from HP director?

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I keep getting a scanner failure error


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1 Answer

Scanner failure during the initalization/starts up.


Sound as if your scanner is broken..
Could be something in there stopping it from moving, the motor could be bad.
It might have Home Positioning errors, causing this error.
To get it Fixed? The machine is about 140 dollars on Amazon?
The company I work for, the first hour is 125 (I do not know how much it cost to repair these)
Unfortunately these little ink jet printers are not designed to be repaired. They are considered throw away.
Sorry


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HP office jet K60


Try this first: When you say you're turning it off and back on, are you doing just that?? You may want to try the following:

  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on. Also disconnect the phone plug as well.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable and the phone cable.
Let us know if that cleared it or not.. if not, if you have an actual ERROR NUMBER, provide that as well.

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1 Answer

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