Question about Microsoft Windows XP Professional
Both of the utilities you have listed have good reviews, but
there are three possibilities:
1) You have somehow damaged the windows shell,
explorer.exe, it's libraries or its registry entries,
while you ware cleaning your system.
In this case you will need to either re-install windows,
or at least repair windows from the install disks and
re-apply service pack 3.
2) You may still have a rogue program or a root-kit running
somewhere. Check the task manager (ctrl-alt-del),
shut down all unnecessary tasks. Then got to:
Control Panel ==> Administrative Tools ==>
and stop all unnecessary services, but do NOT
disable them, unless you know what you are doing.
they will re-start when you re-boot.
Download Mike Lin's startup monitor, and disable
all unwanted programs from starting up ==> reboot
Once you have trimmed your system to the bare minimum,
see if the problem persists.
You may also scan your system with rootkit detectors,
such as 'black light" and rootkit revealer by Mark Russinovich
3) You have a large corrupt media or picture file in your root
directory, and windows explorer is hanging while trying to
generate a preview thumbnail.
Disable: shmedia.dll = Show media
and shimgvw.dll = Show Image View
START ===> RUN
regsvr32 /u shmedia.dll
regsvr32 /u shimgvw.dll
To re-enable pre-view, enter the previous commands
without the /u switch.
Posted on May 08, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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