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Hp printer model A909a indicated new ink cartridge needed. When I installed new cartridge kept giving message needed new cartridge. When I removed new cartridge ink was leaking on outside edge of cartridge and machine never recognized new cartridge was installed. Is this a printer or cartridge problem?

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Follow the instructions below to replace the printheads in the All-in-One product.
Video of replacing the printhead
The following video demonstrates how to replace the cartridges and the printhead. You do not necessarily need to replace the cartridges. Simply refer to the video for replacing the printhead, and then stop the video.

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Posted on Oct 06, 2010

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Posted on Jan 02, 2017

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How to fix hp 8600 damaged cartridge message?


If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge).

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867


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SPECIAL NOTE FOR BRAND NEW HP PRINTER MODELS (temporary issue until approx. mid to late August 2014):
If you continue to observe "One of more ink cartridges may be missing or damaged" alert messages, please note that printer firmware versions CKP5CN1334ER for the newer HP Office jet Pro 8100 and 8600 printer series (manufactured after Nov./Dec. 2013) do not allow the replacement chip to function (this problem temporarily impacts brand new HP printers only -- this problem will be resolved sometime in June 2014 with the release of upgraded smart chips to all Costco stores which will work in the newer printer models).

Confirm if your printer is impacted:

1. Verify 8100/8600 printer firmware - print the PRINTER STATUS REPORT or PRINT QUALITY DIAGNOSTIC page to verify your firmware version.
2. To print the printer status report, on the printer control panel, press and hold the (Cancel) button for three seconds (i.e. 8100 models). Alternatively, you can print either of the reports from the TOOLS menu if this does work.....OR.......
3. Check 'Product Information' - 'Firmware Version'
a. CKP5CN1334ER for the HP Office jet Pro 8100 and 8600 printer series
b. If your printer has this printer firmware version, then you may be impacted.

If the error message persists then we suggest you return the cartridge(s) to your refiller and request to have the 'smart chip' (attached to cartridge) replaced with a new chip*. If Costco does not have the NEW CHIP VERSIONS yet, then request a refund for the refill purchase.
----

However, if the same problem occurs with a 2nd cartridge (or manufacturer's brand new ink cartridge) then the PRINTHEAD may either have ink on the internal electrical surfaces (where cartridge mates to it) or the PRINTHEAD may have a bent or deformed contact pin. Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Refer to printhead removal procedure below for reference. Often, you can bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

You should also ensure the EXTERNAL electrical contacts on PRINTHEAD are clean of any ink residue. Clean with damp towel to remove residue. Refer to the 5th photo on the following Inkjet411 support page: http://inkjet411.com/?page_id=1999

---

ADDITIONAL ERROR MESSAGES / NOTES:

2. An "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

3. Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.

4. The "Use Color Ink Only" or "Use Black Ink Only" messages can be caused by poor contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's pop-up screen when this condition is present.


*This type of error may be caused an electrically damaged 'smart chip' which is affixed to the rear side of the cartridge itself, a mis-aligned chip (wrong position), an incorrect replacement chip type (i.e. operator installed the wrong chip on for that color and/or tank size). In most case the cartridge will need to have a new replacement chip installed. For more information on chip placement, refer to Section A on the following Inkjet411 support page: http://inkjet411.com/?page_id=913


For any additional questions please contact us directly: Inkjet411help@gmail.com

If you need to purchase a new HP 950/951 ink cartridge, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you

Jul 31, 2014 | HP Officejet Pro 8600

2 Answers

Printer officejet pro 8600 cartrige 951 is full but printer thinks its empty. how to reset printer


use only new cartidge. Its the best thing you can do if you want your printer work fine with no trouble.

Mar 31, 2014 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Can I print on my hp 6122 deskjet with only a black ink cartridge? I have no color ink.


Yes, all HP Deskjet printer models feature a 'single cartridge print mode'. Just remove the cartridge you don't wish to print with; the printer will automatically revert into either greyscale printing (if color cartridge remains installed) or black only printing (if the black cartridge remains installed). However, if the installed ink cartridge is electrically damaged/defective the printer will display an alert message; it will need to be replaced with a new cartridge.

For more information on the use of refilled ink cartridges or advanced HP printer problem diagnosis please visit Inkjet411:
http://www.inkjet411.com

Sep 03, 2013 | HP Office Equipment & Supplies

1 Answer

Error message HP Officejet 7310 "remove and check cartridge on right. Removed cartridge, checked it (nothing), installed it back - still same message. Installed new original HP cartridge - still same...


Can you find a friend with a similar HP printer, i.e., one that accepts the same model-number of ink-cartridge? If the cartridge gives the same error-message in the other printer, it's time to responsibly recycle your "dead" cartridge, and give the brand-new cartridge to your friend, for his/her usage.

Nov 25, 2009 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

New color ink cartidge won't work


Did you remove the tape on the bottom of the cartridge before you installed it?

Jun 16, 2009 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

Replacing ink cartridge(s) in my HP Photosmart C4280 All-in-One


had the same problem
I just kept putting it in and taking it out until the msg stopped.
also sometimes when you see this msg you can push the ok button and the printer will go to correct mode.

May 27, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

HP 1610, Remove Cartridge message


also replace the colour cartridge as it is not showing but the printer is not able to detect that cartridge also.many a times it solves the problem.

Sep 30, 2008 | HP PSC 1610v All-in-One Printer

5 Answers

Hp K80 printer


I cleaned the vertical centerpost (you'll see it when the cartidge is out)with a small amount of acetone (nail polish remover) on a Qtip & it works fine now....must be some kind of circuit that needs to be closed and the ink on it kept it open....

Dec 19, 2007 | HP OfficeJet K80 All-In-One InkJet Printer

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