Question about Sony Playstation 3 (PS3) Console

2 Answers

Very mysterious picture problem

Everything starts up normally but i will list the following problems i have with the picture quality on my ps3
1. when i play music, the earth and other scene are covered by this green to red to yellow picture, i can barely see the scene
2. when i view pictures there are red and green dotted lines scattered horizonally acroos the picture, when u zoom in sometimes they dissappear for a few seconds
3. when i view saved video clips there are red and green horizonal lines that flash across the screen, mainly on the edges. the same thing happens with movies of all types.
4. when i play Warhak the tanks, warhawks, characters will usually be neon green or a bright burgundy color and super white. the ground has sporadic black dotted lines.
5. when i use the internet browser sometimes it shows a normal picture. if it doesnt i can exit the browser and enter again and repeat until i get a clear picture, but it only lasts about ten minutes. if i zoom in on the dots they seem to be a tiny square divided in 4 different shades of the dot all moving and changing different shades
6 when i play the new gta i have to walk through wierd polygonal shapes that appear and disappear depending on which way i have the character facing, but they are always in sight in the distance. they are not solid masses unless they are what the game has put there. i can walk and shoot through them.

i have replaced all the cables and have performed two sytsem resets and no fix. i even went as far as buying a 1080p lcd tv and tried the hdmi cables and resulted in the same problem.a computer tech friend of mine said it could be a bad video card or a virus. do u think u could figure out the problem? please help me with this problem

thanx guys

Posted by on

  • upaydro6
    upaydro6 May 07, 2008

    when i play songs

  • upaydro6
    upaydro6 May 07, 2008

    i bought it in september of 07. im gonna try wat u have suggested. if it does not work, how do i get in contact with sony and what adress do i send it to? and any idea on how long it would take?


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I figure out your problems! Maybe you use a very low pixel video card on your computer. or maybe your need a correct driver of your video card. if your video card is built in to the board you should inhstall the CD utilities enclosed to your computer from the vendor. if it is an add -on video card you need also to install the video card driver in it. if you install it before and ex[perience an error. maybe you need to uninstall the driver and reinstall it again. There is no virus cause in this problems only the video card and driver of the hardwares.

may this help,

Posted on May 07, 2008

  • Emelio Navaja
    Emelio Navaja May 08, 2008


    Sorry i miss interpret the your first question.

    This site can help you how to contact the sony ..

    I guess that the ps3 projection screen got some errors in the setting ..Did you try unplugging in the wall outlet and then replug it again. to hardly reset the setting. if not solve then thats the time that you need your ps3 to personally check by the sony accredited repairman in your area.

    may this help,



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I'm sorry to say pedro but your computer friends first instinct was correct this is a faulty videocard and or drivers.
how long ago did you purchase your PS3?

You said you did 2 resets but Have you reset the PS3 to Factory settings? If you did factory reset it did you test the same problem before uploading your backups onto the PS3?

If not do a system backup

This is how to do a Factory Reset on PS3

1. Power Off the PS3 in back and power back on
2. Hold power button on the front till you hear 3 beeps.
3. Then go through the setup and then run a Full Format from System -> Format. You may need to have your AV cables if your using HDMI (in case its not detected after reset)
4. Test the same problem with the same game
5. If still doing problem restore your backup you made prior to doing factory/hard reset
6. Contact sony cause you need a repair.

Posted on May 07, 2008


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