Question about Arris SURFboard SB5101 Cable Modem
I'm sure you have tried most of these steps but I'm going to list them any way so we have a complete picture of the trouble shooting process.
First you will want to power cycle the computer and modem, To do this you will need to shout down the computer and disconnect the power cable from the modem . Allow all devices to remain off for 2 minutes. Plug the modem in first. Wait for the modem to establish a connection with the internet service provider(ISP). Depending on the type of modem this can take up to 5 minutes. Then turn on the computers in the home. Next try replacing the Ethernet cable. If still there is no connection from the modem to the router then try another computer. Before you can connect another computer you must power cycle the modem again. If the second PC has the same issue than your modem will need to be replaced.
I hope that information above has helped is some way.
If possible please rate this solution.
Posted on Sep 01, 2010
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Posted on Jan 02, 2017
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