Question about G-Technology G-DRIVE (90801201) 250 GB Hard Drive

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No power to the Jentec or the G drive??? Looks like it is fried!! I ahve over 25000 songs and I am panicking! G Drive 500

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Hi there,

Here is what you can do to try and retrieve your songs. First of all, the problem may be that there is a problem with the power supply or the cables inside the unit are damaged or not making good contact.

I would suggest that you open the drive and carefully remove the actual hard drive from the enclosure without touching the under-side of the hard drive. Then turn off your computer (desktop computer) and open it, you should be able to remove the right hand side cover from the case. Look for another hard drive that is in the computer, there should be an extra cable much like the one that is going to the hard drive in your computer, plug this into the hard drive and plug the power cable into it (power cable should also look like power cable that the hard drive that is currently in your desktop computer has). Then start up your computer and you can then access all the data.

If there is no extra openings for your hard drive, you will see probably two hard drives, remove the one that is the slave drive, you can tell if it is the slave drive by looking at the jumper found on the back of the drive, on the top of the drive, there will be a diagram showing you how to set it as a master or slave and this is how you will tell that it is the slave or the master. Make sure you take the slave drive out and then put the other hard disk which came out of the enclosure into the place where you just took the slave hard drive out of.

If you have done this and started your computer but the hard drive doesn't show in "My Computer", the hard drive is probably damaged, what would have probably happened ion this case is that the needle which hovers above the magnetic disc inside the hard drive itself may have fallen onto the disc so it can no longer read the data. You can still get your data off of it but you cannot do it yourself, you will have to take it to a professional technician to do it for you because it has to be done in a 100% dust proof room which an ordinary person probably doesn't have. He will then open the hard drive and place the needle back to where it is supposed to be so you can once again access your data.

Please note: If your hard drive is new, it might still be under warranty so i suggest that you take it in to get it repaired because if you open the drive yourself, the warranty will be voided and you will not be able to get t fixed for free.

Thank you for using FixYa! Have a great day and please remember to rate this solution.

Best regards,

Posted on Aug 28, 2010


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