Question about Western Digital My Book Essential 500GB External USB 2.0 - WDH1U5000N 500 GB Hard Drive

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I've been using a WD My Book 500GB External for about 4 months now. It recently has stopped being detected by my computer. Short cuts to files on the drive now display the error message "The drive or network connection that the shortcut 'Drive name.Ink' refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available. When I'm not getting any "device not recognized" errors when I plug it in. I thought the USB or Power source might be damaged, but when both are plugged in the light on the front of the external turns on and then blinks off and on. Is it possible for a hard drive that hasn't been touched physically and was health to just die?

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If you get no joy using the Troubleshooting Guide then try this...
You will need to check You Tube to find a Dismantle on your product and follow the step guide on here, the procedure should be similar.
Check 1st that your External HDD has an P.C. internal HDD inside, from You Tube, before dismantle of your External HDD. Connections for an Internal Laptop HDD may have same connections as P.C. not sure though.
Once your happy that it has continue reading and follow the step guide on the link below.
My neighbour has the Seagate FreeAgent Desk 500GB, and in under 2 weeks it started to beep and was not recognized by any Laptop or P.C. if this is the same for you with any FreeAgent Desk series ( not GO series, different procedure for GO products). You maybe in luck click this link, you may have to register in the forums to view thread.... http://www.yo-lid.co.uk/forum/viewtopic.php?f=32&t=84 Thread can be found in 'Technical' under 'General Technical Issues',
Only attempt this option if you have important information saved in it, you will find that you will be charged by your product makers for retrieval of any information saved on your product.
Thumbs up please if it's any use to you Thank you.

Posted on Aug 28, 2010

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