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Re: Top feeder won't work properly
have you tried cleaning the separator pad inside the automatic document feeder?
try to Load one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.
If the problem persists, clean the rollers and separator pad manually
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If you take some alcohol, and put a couple of drops in the center if a piece of paper, then pass it through the feeder a couple of times, this should clean the feed and separate tires, do this a couple of times, then try passing a couple of sheets to see if the problem has been eliminated.
Either a section of your l.e.d. array is dead (lights that light up under the sheet feeder when scanning), or the scanner glass under the sheet feeder is VERY dirty, but it's unlikely that it would be that contaminated. You can try cleaning it, but my money is on the LED's
have you watched the paper going through the doc feeder are thay goning one by one or is it pulling more then one. try making a copie withe 4 sheets does that work. if not open cover of doc feeder clean rollers. serperation pad. ( pad would be twrods the top of the cover )
You could try opening the feeder and clean the gray rollers with mentholated spirits and see how that helps as it just maybe the rollers are slipping slightly.
Once you have done the above take out all of the paper from the back feed and using one sheet blot the leading edge with some spirit and place back into the machine (The back of it) then try coping something there will be a paper jam and do this a couple of times. Once you have done this wipe the area dry put new paper in and then try doing a copy and the paper should feed perfectly now and the test will come when fax comes in.
I don't really want to get into this, but you sound desparate. i don't work on your model very often, so bear with me.
When a sheet jams, don't just pull it out. Open the document feeder as far as you can and note where it stopped (the side tha DID NOT feed). Look for a possible obstruction or even spot of something that looks dirty or sticky. If so, remove or clean it.
Look at the leading edge of the jammed sheet, see if there are any indentations that could possibly line up with a sensor flag, roller edge, etc.
Last suggestion. Press down of the side of the document feeder that DID NOT feed through. If this helps, then there is a problem with the latch that holds the document feeder closed.
Without seeing the unit it is difficult to diagnose correctly.
Let me know one way or the other. Any observations will be helpful.
One more thing! Make sure the leading edges of the pages you are sending are perfectly straight and smooth. Make sure that they HAVE NOT been stapled at one time (the indentation can cause a problem)