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Re: Top feeder won't work properly
have you tried cleaning the separator pad inside the automatic document feeder?
try to Load one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.
If the problem persists, clean the rollers and separator pad manually
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It sounds as if the document feeder is not recognizing the proper size of paper. Try making a copy, is the copy correct or is the copier indicating to load a certain size of paper. The paper width guides as well as the raised tabs on the document feeder tell the copier the proper paper size. Could the problem be on the other end? I know I have several customers that have the paper size dials or indicators incorrect for the paper in their cassettes. This would be if only a single reciever of your fax is complaining. You may want to see if rotating the fax in the LTR-R direction works.
If the paper feed rollers are not clean, they may slip and cause paper feeding problems. The problem may be alleviated by performing paper feed roller cleaning.
1. Open the Printers folder.
- For Windows XP Home Edition
Click/Select "Start," "Control Panel," "Printers and Other Hardware," and "Printers and Faxes."
- For Windows XP Professional Edition
Click "Start" and "Printers and Faxes."
- For Windows 2000/Me/98
Click/Select "Start," and "Settings," then "Printers."
2. Right-click the icon of the printer for paper feed roller cleaning, and select Properties from the displayed list.
3. Click the Maintenance tab and click Roller Cleaning.
4. Remove all sheets of paper from the auto sheet feeder, and click OK.
5. Confirm the message to be displayed, and click OK. Do not try other operations until printer's operation completes.
6. When the printer's operation is completed, follow the confirmation message to load three new sheets of A4 or letter-sized plain paper in the auto sheet feeder
7. Click OK.
8. Confirm the message to be displayed, and click OK. Do not try other operations until all the three sheets are ejected.
The printer prints nothing on those sheets.
9. When all the three sheets of the paper are ejected, paper feed roller cleaning is completed.
10. Click OK.
Performing Roller Cleaning is completed.
There is something stuck on the scanner glass. To test for this problem try making a copy by laying your original on the glass and making your copy, not running it through the feeder. If it copies fine from the glass it is definately something in the feeder/scanner glass. Just clean it with a soft cloth and some glass cleaner. You should be lookig for a thin strip of glass to the left of the large glass. Or you might have to open up the feeder unit and find it there.
I don't really want to get into this, but you sound desparate. i don't work on your model very often, so bear with me.
When a sheet jams, don't just pull it out. Open the document feeder as far as you can and note where it stopped (the side tha DID NOT feed). Look for a possible obstruction or even spot of something that looks dirty or sticky. If so, remove or clean it.
Look at the leading edge of the jammed sheet, see if there are any indentations that could possibly line up with a sensor flag, roller edge, etc.
Last suggestion. Press down of the side of the document feeder that DID NOT feed through. If this helps, then there is a problem with the latch that holds the document feeder closed.
Without seeing the unit it is difficult to diagnose correctly.
Let me know one way or the other. Any observations will be helpful.
One more thing! Make sure the leading edges of the pages you are sending are perfectly straight and smooth. Make sure that they HAVE NOT been stapled at one time (the indentation can cause a problem)