I can't get my computer to boot up. It keeps freezing and rebooting before I can get into my profile, sometimes I can't get that far. I was able to finally get into it via Safe Mode and then pulled all my really important docs off. All my email is still on there and I'd like to get it back. I checked to see if it needed to be defragged but it didn't and I ran check disk for 2 hours but no problems.
So, based upon that little bit of info, any clues as to what it could be? The computer was purchased on 12/30/04 so it’s 3 ½ years old. Micro Center special: PowerSpec 8344, 256MB RAM (I think I doubled this but can’t remember), 2.8GHz, 80GB HD (less than 1/2 full), running XP professional edition sp2.
Any wisdom you can share would be most appreciated. Thank you.
An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert who has achieved Level 3.
Re: computer won't turn on
Sounds like it may be a heating problem but if its doing it even after its barely been on a few minutes, then it could be a hardware issue. If you can boot in safe mode then try the basics.
First, power it off, remove and re-insert all the hardware I .E. the memory and the video card and any other PCI installed devices. Also try resetting the bios. unplug the machine and pop off the watch battery thats on the systems mainboard, wait a minute and then put it back in and plug it in and turn it on.
Also try booting in safe mode and checking the device manager for hardware errors.
try to back up all your stuff and try doing a System restore to a time before you started having the issues.
Also, WINXP uses about 512MB of ram just for the operating system, i suggest 768MB or more.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
your profile is damaged you could try logging in using another profile or
restart your computerDuring the boot process you
will see on the screen to press delete to enter setup Press
and hold delete during the boot up process to enter BIOS you can load
failsafe defaultsor load optimized
defaults ,press escape then press f10 to save to cmos to restart another option
restart your computer repeatedly tapping the f8
key to enter safe mode while the screen is black once in safe mode where the
only things working will be your keyboard and mouse allowing you to attempt to
repair your computer you could select the option start at last known
configuration that worked this will tell you if and what file has been
corrupted or missing then you will know if its a hardware issue then select
restart if the problem still persists f8 back into safe mode you might need to
select your operating system to load into safe mode click start control panel
administration tools computer management in the left panel events + to expand
then system you will see all errors in right panel right click select
properties this will tell you what has occurred and the time it occurred you
might use the system restore to restore your system to an earlier time click
start all programs accessories system tools you should see your system restore
option hope this helps you
Need to test and isolate where it exactly freezes? After dell logo, after windows logo or while inside windows? Now, if it only freezes inside windows try to turn off your windows updates and antivirus first and check if still freezes, if yes then try booting in safe mode, reboot system then keep tapping on f8 once dell logo appears. Check if laptop keeps freezing in safe mode. Please let me know.
I dont thing this is a virus problem but a heat problem. if you dont mind getting inside the box see how clean it is and put your hand on the power box case .. then unplug all the hardware except the mother board then turn the unit on, if it goes on then plug 1 hardware at a time.
tap F8 while booting the PC
This should take you to the Advanced Boot option window
Use you up & down keys: Safe mode With Command propmts(Enter)
Operating System (Enter)
Sign in under your user name( or owner)
once at a command prompt (Black Screen)
Tyoe chkdsk /r (Enter)
You will get a message ( This valume is in use would you like to start a chkdsk on reboot (Y) (Enter) Reboot PC
This should start a chkdsk after the chkdsk is complete reboot the PC you should go to you profile (desktop with Icons)
download memtest and burn the iso to a cd and boot from it to test your ram, it usually only takes a few minutes to see if your ram is bad or not, otherwise ive had computers with bad system boards (blown capacitors) that reboot themselves, and also computers that are overheating reboot themselves, check to make sure all air vents aren't blocked and that all of your case fans run well
well u could try going into ur bios befor it freezes and make it boot from the win98 cd instead of ur HDD or use a boot disk or just take ur cmos battery out and it will reset ur bios so it should work