Question about Garmin North America GPS Map Update Maps Software

2 Answers

I have a Nuvi 765T and I purchased the Lifetime Map Updates from Garmin however when I click the "garminmapupdater_naeu_g.exe" I get the error message "Garmin Map Updater has stopped working windows can check online for a solution" when I selected the "Problem Details" dropdown it shows "APPCRASH" as the "Problem Event Name."

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  • mstrano Aug 28, 2010

    Hey Clay thanks for the quick response, but this did not fix my problem. I removed the Garmin Webupdater application and then shutdown and restarted and reinstalled the "WebUpdater.exe" for my correct windows and I still have the same problem.

  • mstrano Aug 28, 2010

    Hello Clay,

    I followed your last set of instructions. I downloaded CCleaner, installed the program, and used the program as you instructed to remove the WebUpdate program from the registry. I then redownloaded my Map Update file to make things as clean as possible. Unfortunately I have the same Gramin Map Updater problem.

    In the problem details here is what it says:


    Stopped working

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: GarminMapUpdater.exe

    Application Version:

    Application Timestamp: 4c2b6561

    Fault Module Name: KERNEL32.dll

    Fault Module Version: 6.0.6002.18005

    Fault Module Timestamp: 49e037dd

    Exception Code: e0434f4d

    Exception Offset: 0003fbae

    OS Version: 6.0.6002.

    Locale ID: 1033





2 Answers

You will need to fully uninstall the garminmapupdater_naeu_g.exe and then reinstall it to correct this problem. Also install free antivirus software and keep that updated and running to prevent bad files from downloading on your harddrive. Click on the link below to read more:

Posted on Aug 29, 2010

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The application is crashing for whatever reason. Uninstall the Web Update Software, restart your computer, and then install it again. This will more than likely solve your problem. Download and install the correct version for your OS.

Posted on Aug 28, 2010

  • 3 more comments 
  • NOT ME Aug 28, 2010

    What operating system (OS) are you running? Between now and answering my question I want you to install this very safe free program.
    When installing it watch for the section during the installation and uncheck the Yahoo Toolbar or you will also get it which you do not want. This program will help us to totally uninstall the program and clean out any left over registry entries from the Web Updater which may be causing a problem. As soon as you get it installed open the Tools Section and then click the Uninstall Tab and find the Web Updater in the list of programs. Click it and then click Run Uninstaller on the top right. This will do a much better job of removing the program than Add/Remove in Windows. As soon as it has removed the program click the Registry Tab on the left. Click Scan for Issues. When it finishes the scan click Fix Selected Issues on the bottom right. You can make a backup if you wish but in my 5 years of using this program I have found it to not be necessary as it is a very mild registry cleaner. Let it fix all the issues it finds which may be allot if you have never ran a registry cleaner. Now click the Cleaner Tab on the top left and let it clean out all temporary files on your PC. Let it clean everything out. Once you do all this restart your PC and try installing the software again. This program is very safe to use and will remove all files not needed. It will not only help to clear out any files left over from old software you have removed but will speed up your pc. I will be back online in a few hours.

  • NOT ME Aug 28, 2010

    Hey Mario, you should have version 2.4.2 not version as is indicated in your post. I still need to know what OS you are running? The link I provided takes you to the newest version.

  • mstrano Aug 28, 2010

    Hey Clay,

    Thanks for the response. The strange thing is that I did download and install version 2.4.2 so I can't imagine why the Garminmapupdater_naeu_g.exe error would say Sorry that I neglected to mention that the OS I am running Windows Vista.


  • NOT ME Aug 28, 2010

    Mario, I am out of ideas other than uninstalling it, running the Registry cleaner in ccleaner and trying it again. The fact that the error is showing a different version that what you downloaded makes me suspect that some part of the program is still on your computer even after your uninstall it. Did you restart after using ccleaner to remove it and clean up the left over registry entries? Try this. Uninstall it and run the registry cleaner in Safe Mode. After you do that run your security scans in Safe Mode just to make sure you are not infected. Then restart your computer and reinstall the program. To get to Safe Mode restart your PC and as soon as you hear or see anything start tapping the F8 key. Continue tapping it until you see Safe Mode screen appear. Choose Safe Mode and nothing else. If this does not work then I suggest you Contact Garmin support.

  • mstrano Aug 28, 2010

    OK Clay thanks for the suggestions but I did indeed follow your instructions completely. The strange thing is that I never had another Windows OS on this computer, or downloaded any other Web Update software other than the 2.4.2 so I am sure that this is a "glitch" in the "Garminmapupdater_naeu_g.exe" file code. Anyway I will attempt your final recommended process for the "Clean" Uninstall/Reinstall and see what happens.




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you need to update your map

Purchase your map updates (if necessary). You can purchase map updates for your Garmin Nuvi from the Garmin website. There are two basic options: a lifetime purchase or a one-time upgrade. The lifetime purchase gives you access to any new updates for the life of your device, while the one-time upgrade will provide you with the latest current maps, but you'll need to purchase again if you want to upgrade again later.

Make sure to log in with your myGarmin account before purchasing the map upgrade.

Connect your Garmin Nuvi to your computer via USB cable.

Open the "myGarmin" website and sign in with your Garmin account. Make sure to sign in with the account that you've purchased the map updates on.

Click the "myMaps" tab on the myGamrin dashboard. This will load a list of all of your purchased map upgrades.

Click the drop-down menu in the "Recent Map Purchases" section. Select your Garmin Nuvi from the list of devices.

Install the Garmin Communicator Plugin when prompted. This is required in order for the Garmin website to transfer the map files to your Gamrin software on your computer.

Download and install Garmin Express. This is the program that allows your computer to interact with your Garmin Nuvi.

Register your device in Garmin Express. If you haven't already registered your device, you'll be prompted to when you start Garmin Express. You'll need to register in order to update the maps.

Click the "Updates" tab in Garmin Express. This will show all of the available updates for your Nuvi, including the new map update you just purchased.

Click the "Show Details" option next to your Map Update. Click the "Install" button that appears. You will need to accept the agreement before the update installs.

Wait for the maps to download and install. Once you agree to the terms, the map update will begin downloading to Garmin Express, and will then be transferred to your Nuvi. This will likely take several minutes to complete.

unplug the Nuvi when the update is complete. The Nuvi will reboot and begin installing the updated software on the device. This may take another couple of minutes.

You can download garmin express here

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The Nuvi 255w is an older unit and is probably due to be replaced. Once the battery dies on the unit, it can not be replaced easily.

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Good day we have a Garmin Nuvi 350 we looking for free updates for voor the nuvi. good you tell us were we can find them. the computer is a Apple. i hope to hear soon from you thanks miss...

Free Garmin Map updates can be downloaded within 90 days of purchase or are free for a life time when it's purchased with lifetime map updates.
Software updates are always free.

Maps / software can be updated online by registering your Garmin at using the serial number and your name. On this website you'll be guided through the steps to download / install the required web browser plugin to communicate with your Garmin Nuvi.

When connected over the USB cable - shows compatible map or software updates. These will be free in the conditions mentioned above.

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I tried to update my garmin. The screen doesnt move (or continue to download) I allowed for block ups.

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You may need to create a MyGarmin account and register your Nuvi 765T.

Resetting the 765T: with the unit off, press your thumb or finger in the lower right corner of the screen while turning the 765T on. This will clear all user data, base map software will remain intact. Connect 765T to computer and proceed with the Garmin WebUpdater.

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