Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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My External Hard Disk - Passport 25 GB is not recognized in the system. On attaching it to the USB Port there is light glowing in the hard disk and also the arrow symbol appears in the system tray in desktop. But the folder or icon is not present in My Computer. I need some assistance. There is also odd sound heard in the hard disk. Please help me my important files are stuck in the disk.

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If you get no joy using the Troubleshooting Guide then try this...
You will need to check You Tube to find a Dismantle on your product and follow the step guide on here, the procedure should be similar.
Check 1st that your External HDD has an P.C. internal HDD inside, from You Tube, before dismantle of your External HDD. Connections for an Internal Laptop HDD may have same connections as P.C. not sure though.
Once your happy that it has continue reading and follow the step guide on the link below.
My neighbour has the Seagate FreeAgent Desk 500GB, and in under 2 weeks it started to beep and was not recognized by any Laptop or P.C. if this is the same for you with any FreeAgent Desk series ( not GO series, different procedure for GO products). You maybe in luck click this link, you may have to register in the forums to view thread.... http://www.yo-lid.co.uk/forum/viewtopic.php?f=32&t=84 Thread can be found in 'Technical' under 'General Technical Issues',
Only attempt this option if you have important information saved in it, you will find that you will be charged by your product makers for retrieval of any information saved on your product.
Thumbs up please if it's any use to you Thank you.

Posted on Aug 28, 2010

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Posted on Jan 02, 2017

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Troubleshooting WD Passport 320 GB External USB 2.0 Hard Drives


If you plug your Western Digital Passport External USB 2.0 hard drive to a USB socket in your computer system, & the hard drive's light is on but there is no spinning sound, then you might be experiencing a defective interface circuitry.

These devices have a USB-to-SATA interface inside their enclosure. If you can find another enclosure with a similar interface (or buy a new enclosure), disassemble your hard disk enclosure, get the hard drive out & attach it to the interface in the other enclosure & see if it works.

Another possibility is that the interface could be fine, but the hard drive itself died. To test this possibility, try attaching the hard drive itself (after getting it out of its enclosure) directly to a PC. Since the hard drive is a SATA drive, you will be able to do this easily.

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WD external HDD my passport 500 Gb . It's not correctly installed into my PC - PC can't find driver. System Windows XP


Maybe it's a power issue. Try a shorter usb cord or try a different usb port. If you are using an usb hub, try to connect the hard disk straight to the pc.

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Dear all, My toshiba external hard disc (640GB) is not working properly. the problem is that the disc is detected by the computer and i can see the data for first 5 minutes and after that light in the...


The device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, to "check warranty status" -- if it is still under warranty, you can get a replacement, at minimal cost to you.

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I get a flashing light, amber/orange and a clicking sound thats in sync with it. I cannot access any data from the hard drive and it doesn't seem to be recognized on the pc.


The Passport has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the Passport, at minimal cost to you.

Nov 07, 2010 | LaCie Design by F. A. Porsche 160 GB Hard...

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Problem : The computer doesn't recognize the Hard Drive.


  1. go to run command
and type REGEDIT
in that go to HKEY_LOCAL_MACHINE
then
goto
SYSTEM/CurrentControlSet/Services/USBSTOR



Just click on the USBSTOR

and follow these pic's

2.


7ff6793.jpgceedd17.jpg2f986ee.jpg

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The WD hard disk 160GB is not recognized after plugging into USB


It is very possible that your BIOS will not support a large hard drive. Without more information on your system it will be hard to diagnose your problem.

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I have a WD passport 320gb, at first it worked one of my usb. then all of sudden, it stop recognizing my WD Passport with one usd port, so i plug it in another usb then it works. and after a couple of days...


Are you using an external power supply for the disk? If not, you might be overloading the USB port. It should not happen, but USB ports are limited in the amount of power they can output. Especially laptops might face such problems.

Do other USB devices still work on those USB ports? If so then the port is at least not broken.
Sometimes you can uninstall and reinstall the USB hubs and controller devices in the Device Manager to fix USB problems.

For other ideas on troubleshooting external hard disk issues, you can check: www.devicedriverfinder.com/blog/device-errors/external-hard-drive-troubleshooting

Jun 13, 2009 | Western Digital Passport WDXML800UE...

1 Answer

My westerndigital passport size hard disk of size 320gb when connected to system at starting 2 to 3 beep sounds i am hearing and the hard disk is not detecting what to do? naresh


Either the USB-to-disk-drive adapter inside the casing has failed,
or your USB port has failed,
or the disk-drive inside the casing has failed.

Try a different USB port. Try a different computer.

Disassemble the casing, and remove the disk-drive.
Temporarily attach it as a "slave" drive in a desktop computer,
and see if the drive is detected, and if the files are OK.

If all else fails, and the Passport is still under warranty, exercise the warranty.

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