Question about Webroot Spy Sweeper (spysweeper) for PC

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Webroot Spyware Question

I haven't been able to scan my spyware on my computer because when I turn my computer on I have a popup from spyware that says "cannot locate a valid defintions file, please go to update defintions and download a valid defintion." I did all the updates and it still won't scan, maybe you guys might know more about it because I have tried just about everything.

Thanks

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Hello install this program from here:

http://www.malwarebytes.org/products/malwarebytes_free/

Here is a free version that works great.
This is also the best free malware remover available !!!!!!!!!!!

Install also a better free anti virus program like this:

http://windows.microsoft.com/en-US/windows/security-essentials-download

Please uninstall the old antivirus program, before you install
Microsoft Security Essentials.

Your windows version must be valid, to use mse.

Good luck

Posted on Feb 12, 2013

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Hi kn21_83

Your SpySweeper program functions by viewing incoming programs requesting access to your computer, referencing them to a built-in definitions file that updates regularly, and granting permission or red-flagging potential spyware programs. So, the definitions file is very important for the program to work properly.

I recently had a customer's computer display the same error message, and the way I was able to work-around it and make the SpySweeper program work properly was to uninstall it completely, ensure that there are no other anti-virus programs that might interfere with SpySweeper's install (if you have norton for example, manualy disable it for the duration of the install), and download the most current version from the internet rather than your disks that came with it.

Now, there could be other things involved, such as a malicious program interfering with how SpySweeper functions. In that scenario, restoring your OS is usually the fastest method of restoring functionality to your machine. Hopefully it is not a virus infection, but if you run out of ideas to resolve the issue a restore is a simple fix that guarantees success.

Posted on May 07, 2008

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Thankyou for your question!
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