Question about Xerox DocuColor 12 Printer

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I got a problem on DC12 it is 9-343 - Xerox DocuColor 12 Printer

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Btr problem junked

Posted on Sep 05, 2010

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Posted on Jan 02, 2017

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SOURCE: Error Codes 9-343

That means , second BTR is not in contact with transfer belt. Open front door and pull out paper transport and check that is everything OK with black roll and her assembly.Check sensors for dirt,and gears for damage.If You have used one ,replace it.

Posted on Nov 13, 2007

  • 2072 Answers

SOURCE: error code 9-343 for Ducocolor 12

That is a contact failure on the BTR roller. It is the larger black roller inside the left side door. It may just have a dirty contact, or may need to be replaced. But for some reason the machine is not seeing good contact to that roller.

Posted on Mar 21, 2008

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