Question about HP Photosmart 8250 InkJet Printer

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It just quit!

My printer jsut quit. It states the two way communications are not working and the "USB device attached is not recognized". I have cleaned the drivers, reinstalled and started over. Ready to just buy a new one.
Any help???

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Uninstall the drivers, search the registry for the name of the driver, remove any keys that include the driver or printer in them. Then, install new drivers from the manufactureres website

Posted on May 07, 2008

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My computer is saying it is not connected to my Lexmark x2670 printer but I have everything connected. I need my printer! Help please.


Cannot Communicate; install USB; Install cable; installation USB; Installation cable; Cannot continue installation; Unable to press Continue; Unavailable Continue button; Continue button not active; Opaque Continue button; Gray Continue button; Continue button grayed out; USB connection not recognized
Solution
What you will see The Continue button is gray (i.e. Continue), preventing further driver stallation. connect the Installation Cable; using the supplied installation cable, connect to any USB port on this computer. Back Quit Continue There are several possible reasons for an inactive Continue button. Try the following suggestions in the order provided to resolve this issue: Action
1 Make sure the printer is turned on:
2 Confirm a solid connection of the USB installation cable on both printer and computer. HINT: The USB port is identified by this symbol:
3 Keeping Step 2 in mind, disconnect the USB cable from both printer and computer and then reconnect the USB cable at both ends.
HINT: Listen for audio alerts or notification icons or balloons in the Windows notification area. For example, or or .
4 If your computer has multiple USB ports, try connecting the USB installation cable to a different USB port.
NOTE: Passive or self-powered USB hubs may cause a problem.
5 If one is available, try connecting another USB device to the same USB port to see if it is recognized by the operating system.
6 If one is available, try a different USB cable that is under 10 feet.
NOTE: Some port replicators or docking stations for laptops or notebooks may cause a problem.
7 Confirm that you are installing the correct software driver for your printer model. For example, a 7600 Series driver works with the X7650 and X7675 All-In-One.
8 Turn off the printer, and disconnect and reinsert the power supply and power cord. Click here for image.
9 Click Quit to exit the installation. Remove the CD from the CD or DVD drive. Then reinsert the CD and try to perform the installation again.
To save time you can skip or close the hardware setup wizard if you have already completed these tasks. 10 Confirm that Device Manager recognizes the device. To open Windows Device Manager: Click on Start and then Run.In the Run dialog, type devmgmt.msc. Click OK.11 Next, disconnect the USB cable from the printer and reconnect it. Watch the Device Manager indow while you do so. The appearance of the items in the screen should change as Device Manager tries to recognize the device. Click here for image.Macintosh users: System Profiler is the Device Manager equivalent. Click here for instructions on accessing System Profiler, and look under Hardware > USB for the printer.12 Does Device Manager show a change in appearance?-If Yes, contact Lexmark Technical Support for additional assistance. -If No, there may be a problem with your computer and its USB support. The computer must recognize the USB cable in order for installation to work. 13 Reboot your PC and try these steps again.

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1 Answer

Computer says there is no communication with the printer


Couple of things to consider and try,,,have you tried another USB device in the computer, like a flash drive? If it can read the flash drive ok then the problem is not the USB port. Try using a different USB cable for the printer. Make sure your computer is up to date with the most current drivers. To me it sounds like a bad printer cable. Another thing to try is having the printer attached and when the error message comes up try wiggling the cable to see if communication is restored. If so then chances are that the printer cable is bad. Hope this helps.

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you need to reinstall printer driver .
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There are few things to remember using USB.
  • If your System is in hybernation mode, don't remove any attached USB device, because it will damage your USB driver. This is one of the known problem from microsoft.
  • If you have to remove any USB device use 'Safely Remove Hardware'.

To remove currepted USB drivers its not enough to remove your printer drivers.
  1. You should un-install the 'Universal Serial Bus Controllers' from Device Manager.
  2. Then re-boot to clean registry.
  3. Install the 'Universal Serial Bus Controllers' using XP Setup CD.
  4. Then check the Mass storage, PDA etc, it should recognized by XP.
  5. Then install printer driver (don't attach printer to system untill setup finish or setup says to connect).

I think it will fix.
Please let me know your feed-back.

Thanks
Iqbal

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ok..

remove the s/w through Control panel, add/remove software/programs

go here, for new drivers, hot off the press.

install once again

try it out.

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