My printer jsut quit. It states the two way communications are not working and the "USB device attached is not recognized". I have cleaned the drivers, reinstalled and started over. Ready to just buy a new one.
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As my helper partner states, I quite agree but I would also use a different USB which the one you're using might be damaged, use another USB station cause maybe its also damaged. But if it states that the printer is offline...it will never print because its not selected as your active Printer. Actually you are sending the printing jobs to that printer wich is not active or recognized.
Cannot Communicate; install USB; Install cable; installation USB; Installation cable; Cannot continue installation; Unable to press Continue; Unavailable Continue button; Continue button not active; Opaque Continue button; Gray Continue button; Continue button grayed out; USB connection not recognized Solution What you will see The Continue button is gray (i.e. Continue), preventing further driver stallation. connect the Installation Cable; using the supplied installation cable, connect to any USB port on this computer. Back Quit Continue There are several possible reasons for an inactive Continue button. Try the following suggestions in the order provided to resolve this issue: Action 1 Make sure the printer is turned on: 2 Confirm a solid connection of the USB installation cable on both printer and computer. HINT: The USB port is identified by this symbol: 3 Keeping Step 2 in mind, disconnect the USB cable from both printer and computer and then reconnect the USB cable at both ends. HINT: Listen for audio alerts or notification icons or balloons in the Windows notification area. For example, or or . 4 If your computer has multiple USB ports, try connecting the USB installation cable to a different USB port. NOTE: Passive or self-powered USB hubs may cause a problem. 5 If one is available, try connecting another USB device to the same USB port to see if it is recognized by the operating system. 6 If one is available, try a different USB cable that is under 10 feet. NOTE: Some port replicators or docking stations for laptops or notebooks may cause a problem. 7 Confirm that you are installing the correct software driver for your printer model. For example, a 7600 Series driver works with the X7650 and X7675 All-In-One. 8 Turn off the printer, and disconnect and reinsert the power supply and power cord. Click here for image. 9 Click Quit to exit the installation. Remove the CD from the CD or DVD drive. Then reinsert the CD and try to perform the installation again. To save time you can skip or close the hardware setup wizard if you have already completed these tasks. 10 Confirm that Device Manager recognizes the device. To open Windows Device Manager: Click on Start and then Run.In the Run dialog, type devmgmt.msc. Click OK.11 Next, disconnect the USB cable from the printer and reconnect it. Watch the Device Manager indow while you do so. The appearance of the items in the screen should change as Device Manager tries to recognize the device. Click here for image.Macintosh users: System Profiler is the Device Manager equivalent. Click here for instructions on accessing System Profiler, and look under Hardware > USB for the printer.12 Does Device Manager show a change in appearance?-If Yes, contact Lexmark Technical Support for additional assistance. -If No, there may be a problem with your computer and its USB support. The computer must recognize the USB cable in order for installation to work. 13 Reboot your PC and try these steps again.
Couple of things to consider and try,,,have you tried another USB device in the computer, like a flash drive? If it can read the flash drive ok then the problem is not the USB port. Try using a different USB cable for the printer. Make sure your computer is up to date with the most current drivers. To me it sounds like a bad printer cable. Another thing to try is having the printer attached and when the error message comes up try wiggling the cable to see if communication is restored. If so then chances are that the printer cable is bad. Hope this helps.
First make sure that the USB cable is OK and use another if you have one. Then make sure that the laptops have working USB ports from Device Manager. If they are OK then try powering up the Canon again without the USB cable connected to see if any errors are reported and then plug it in to your laptop to see if it is recognised. Check the status of the Canon Print Driver settings. If this all fails then you may have defective USB ports on the Canon and will need to get them repaired.
The problem is with the device driver. Every piece of hardware has a corresponding software program called a device driver to let Vista/XP know it is there and what it does and how to do it. If a disc came with your printer then that is what loads the device driver. However, with USB devices you must load the driver with the USB cable unplugged from the printer. Then once the driver loads then plug in the printer...nobody knows exactly why but that is with all USB devices. So unplug and load the disc, then plug and see if it works. You may have to reboot..if that does not work let me know as they are a couple of ways to get it to working. Good luck and keep me updated. Pls rate this solution.
1)right click the my computer icon 2)click properties and then click hardware n go to device manager. 3)uninstall all usb ports and then scan for hardware changes 4)ur pc will detect your printer and ask for printer drivers 5)re load drivers and your pc will communicate with your printer 6)for reloding install the cd follow the instructions on the screen and click next 7)restart when the printer is loded.connect the wires and cords properly.