Question about Motorola Mobility MOTOKRZR K1 Cellular Phone

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White screen with red and blue lines

My sons phone shows a white screen with blue and red lines going down the middle and i cant reset it...it shows nothing but the white screen and blue and red lines i cant see what numbers im dialing please help

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Try removing the battery for a few seconds and see if that clears up the issue.

If it does, be aware that it's most likely a temporary fix. You'll want to go through the phone and clear out some of the memory (saved text message, call log, and even pictures if there are a lot of them). You might want to consider stopping in at your carrier's local store and getting the software flashed as well.

Posted on May 07, 2008

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Best Solution posted on Apr 12, 2008 Asker's Rating 3%20stars_w.png
dc2eb76.jpg MikeNJ1964
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Rating: 89%, 674 votes
You have a completely different problem. The screen voltage for the blue picture tube is slightly too high on your set. This will put fine lines in the background of the picture, called retrace lines. This is very common and easy to correct. Remove the front speaker cover and the access panel behind it. Look inside and you will see a black box with six controls, each control having a little white glue on it. This is the Focus/Screen block. Three controls are labeled Focus and three are labeled Screen. The screen control in the center is for green but I am not sure if the screen control on the left or right is for blue for your model. With the TV on, set it to VIDEO 1 but do not connect anything to the VIDEO 1 jacks. This will produce a pure dark picture, showing any faint lines in the background. Choose one of the screen controls and increase (turn clockwise) it slightly. If the blue lines do not get brighter it means you are turning the red screen control, so put it back where it was and choose the other screen control. When you find the blue screen control, decrease (turn counter-clockwise) it until just when the blue lines are gone. If you want you can check that the red and green screen controls are set to just below the point where their faint lines are visible. When done, replace the panels and your picture will be back to perfect.
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noavatar_s.gif gator149
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THANKS a bunch. SAVED me money!!!

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