Question about Hitachi 500GB External USB 2.0 Hard Drive

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I plugged in my newly bought hitachi hard drive with a USB 2.0 the light is turned out, and i can sense that the hard drive is spinning. But, my computer keep showing that the USB that is plugged in is not being recognise. I tried several times, but it's still the same. I can't find it on My Computer. Can someone please help me!

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  • 203 Answers

If you recently brought this product and have nothing important save in it, then return the product and get a refund or exchange for the new 1.
Or..

If you get no joy using the Troubleshooting Guide then try this...
You will need to check You Tube to find a Dismantle on your product and follow the step guide on here, the procedure should be similar.
Check 1st that your External HDD has an P.C. internal HDD inside, from You Tube, before dismantle of your External HDD. Connections for an Internal Laptop HDD may have same connections as P.C. not sure though.
Once your happy that it has continue reading and follow the step guide on the link below.
My neighbour has the Seagate FreeAgent Desk 500GB, and in under 2 weeks it started to beep and was not reconized by any Laptop or P.C. if this is the same for you with any FreeAgent Desk series ( not GO series, different procedure for GO products). You maybe in luck click this link, you may have to register in the forums to view thread.... http://www.yo-lid.co.uk/forum/viewtopic.php?f=32&t=84 Thread can be found in 'Technical' under 'General Technical Issues'
Thumbs up please if it's any use to you Thank you.

Posted on Aug 28, 2010

  • Ytee
    Ytee Aug 28, 2010

    Only attempt the 2nd option if you have important infomation saved in it, you will find that you will be charged by your product makers for retrieveal of any information saved on your product.

  • Ytee
    Ytee Oct 09, 2010

    link being amended to another site soon sorry please be patient.

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Posted on Jan 02, 2017

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A Hitachi USB external hard drive is a device that acts as portable, removable storage for your personal computer. If you need additional space to house files on your computer but don't want to go to the trouble of installing an internal drive inside the case, a USB external hard drive is your best option. These drives are "plug and play" devices, which means that very little can actually go wrong. If you're having problems, fixing them shouldn't take more than a minute or two.

Check your connections. A USB cable needs to be connecting your Hitachi external hard drive to your computer. Your external hard drive's power cable also needs to be plugged into a functional wall outlet, surge protector, extension cord or power strip. Make sure your Hitachi USB external hard drive is turned to "On." An "On/Off" button is present on the front of the unit. If the indicator light around said button is not illuminated, the drive is "Off" and your computer won't be able to recognize it. Press it to turn it on and then try to access your drive again. Format your hard drive. If your Hitachi USB external hard drive doesn't currently have a file system on it, you won't be able to use it to store data. Open up the "Computer" icon in the "Start" menu. Right-click on your USB external hard drive's icon and click "Format." Click "Start." This will install a file system on your Hitachi USB external hard drive. After this process is finished, you will now be able to use your drive. Restart your computer. Certain models of computers (especially older models) won't recognize new hardware unless your computer boots with the hardware already connected. Leave your USB drive plugged in and restart your computer. Once you do this, your Hitachi USB external hard drive should appear as normal in the "Computer" folder with all of your other drives. Hope this helps.

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Check your connections. A USB cable needs to be connecting your Hitachi external hard drive to your computer. Your external hard drive's power cable also needs to be plugged into a functional wall outlet, surge protector, extension cord or power strip. Make sure your Hitachi USB external hard drive is turned to "On." An "On/Off" button is present on the front of the unit. If the indicator light around said button is not illuminated, the drive is "Off" and your computer won't be able to recognize it. Press it to turn it on and then try to access your drive again. Format your hard drive. If your Hitachi USB external hard drive doesn't currently have a file system on it, you won't be able to use it to store data. Open up the "Computer" icon in the "Start" menu. Right-click on your USB external hard drive's icon and click "Format." Click "Start." This will install a file system on your Hitachi USB external hard drive. After this process is finished, you will now be able to use your drive. Restart your computer. Certain models of computers (especially older models) won't recognize new hardware unless your computer boots with the hardware already connected. Leave your USB drive plugged in and restart your computer. Once you do this, your Hitachi USB external hard drive should appear as normal in the "Computer" folder with all of your other drives. Hope this helps.

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I dropped Hitachi external drive...


If you have no backup and your drive is damaged, that is it, no data.
Plug the usb in with your drive, leave your computer looking for the drive. If windows, it may take some time. If Mac it won't be long. If neither can see it, the TOC is damaged and it will need a computer engineer to try and recover the drive.

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I bought a hitachi external hard drive for mac, 250 g. when i first used it it took a long time for it to be recognized. On pc it works fine, but on my mac it won't get recognized anymore. (the hard drive...


Your problem could be any one of these issues:


1. Faulty USB port on PC: Try a different computer or laptop

2. Faulty USB cable: Try a different Cable

3. Corrupt memory: Fix by an expert required such as www.SaveMyUSB.com

4. Faulty connections on main circuit inside the hard drive: Physical Fix by an expert required such as www.SaveMyUSB.com

5. Faulty controller chip (worst case scenario) : Direct flash memory read required by an expert required such as www.SaveMyUSB.com


Hope this helps and that it is 1 or 2 as 3, 4 and 5 will cost you money.

Good luck!

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Sorry, but no spin, no win! Your hard drive enclosure has encountered a sever knock to cause headslap in the drive. You can rescue the data by purchasing a usb drive data reader kit. You take the drive out of the enclosure, attach the cables and plug it into a usb 2 port. You should be able to read the data no problem. Make sure you connect all cables to the drive, and it should be problem free for you.

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Is my hard broken before i have got a chance to even use it?


However rare, it is possible that you have a dead hard drive. I would try the hard drive on a different computer (one that has a known good set of USB ports). If that still does not work, take it back to where you got it and get a refund/replacement.

A couple of things you can look at:

1) Do you hear/feel the hard drive "spin-up" when you first turn it on ?

2) Does the hard drive come with an external power supply ? If so, it could be just the power supply that is shot. Check for tell-tale LEDs that would say whether it's working or not.

3) Have you tried different USB cables/USB ports ? Sometimes the front ports do not have enough juice to power a hard drive (if it's drawing power off the USB port). Sometimes switching to a USB port on the back of your computer is enough to solve the problem.

4) Make sure to eliminate as many superfluous components you can from your testing: don't plug the hard into a USB hub, plug it directly into an motherboard USB port (as mentioned above, the ones on the back).


Hope this helps.

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open your external drive and check for connections. the hd might be loose.

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