Question about Creative Labs Zen Touch MP3 Player

2 Answers

Firmware will not load/Cannot start up ZEN

Please visit the following site if you purchased your zen touch within 3 months it is under warranty.

http://us.creative.com/onlinerma/


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  • rifth May 09, 2008

    This resulted in creative labs mailing me a new one very fast.

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2 Answers

They sent me a creative sleek photo.

Posted on May 28, 2008

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Posted on May 28, 2008

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1 Answer

Zen touch not recognized as connected


Hi,
uninstall Media Player 11 (rollback) or get Media Player 10 to install. This seems to be key.
3. You will then need to go to the microsoft web site and download kb891122 (If you have an old version of Media Player 10 get the new version. Make sure you remember where they were downloaded and what they are called. 4. Go to the manual creative downloads and get (a) the latest drivers from the creative web site which would also allow you to use the latest firmware and (b) the latest firmware. 5. Remove all Creative software and drivers from the Add/Remove programs option in the control panel. You may have to uninstall 6. Next go to start --- > run --->regedit. This will open the registry. Search and delete every instance of creative and zen. You will also find an instance that shows the mtp (key says video something or other). You will need to delete that key too (but it only removed for me when the creative zen touch was connected) (again delete this registry key not just the instance pointing to the name - hitting tab once will get you to the key). Close the registry when done. 7. Next go to the hardware manager (easiest way - right click on my computer left click on properties and then select Hardware and then Device manager). 8. Under Universial Serial Bus Controllers uninstall each and every instance of USB Root HUB (be careful if you have a USB mouse and keyboard because this will deactivate them all - Hopefully you saved a ps2 mouse/keyboard or have adapters) THe USB Root Hubs will reinstall upon restart which you should do next. Make sure the zen is not connected. 9. After you restart then start up Windows Media Player and go to the Sync option - I added a couple of files to sync to help with the force reset later with the zen touch. 10. Install the latest drivers that you downloaded from the creative web site (assuming you followed the same order I am placing them in). If not go to the manual download section of the creative site and get them now. 11. Now connect the Zen Touch. 12. While both Windows Media Player and the Zen touch are connected and running - run the firmware upgrade (which again you either have already or need to get from the manual download section of the creative site now). 13. After the firmware is installed go to the creative web site and the automatic download should now recognize the device and get you all the software that you need to operate the player at its optimal performance

May 16, 2010 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen v plus


I guess it broke.
Try re-installing the firmware, it's worth a try.
If this doesn't work, it means the screen is dead..

you can get it fixed for free if it's still under warranty.

Oct 13, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

My Zen Touch shows continuesly Slow Battery


hi barath,

first try that can you can make is
trying a new firmware
follow this procedure exactly for doing that.
1. First of all Plug in the player in the computers USB port.
2. Now Goto device manager(found in hardware properties of my computer) ....remove it's drivers and remove USB Roots (dont worry they'll all reload.. so do it with out any fear)
3. Now Reboot and unplug the player.
4. After windows loads goto add/remove programs and uninstall the windows media player. Select downgrade.
5. And it may ask you to reboot.. If it asks you to reboot do so.
6. Then locate c:\program files\creative and just manually delete the folder you can put it back on if you wish later but it's useless and outdated junk.

Now reboot. Plug the device in and install the firmware.
link for firmware download.
going to creative.com click support, then downloads then find your mp3 player Zen touch of course and it will give you downloads. the link will take you till this point.
You need to download the latest firmware for it on a windows XP computer then select the 2.XX.XXX firmware download not the other one because it wont work with windows right. If you need any other stuff like a driver or app. they are also under the downloads are where you looked for the Zen Touch

If this works let me know.

IF THIS DOES NOT WORK IT CAN BE THE BATTERY ISSUE.

when it comes time to replace the internal battery that it will be a lot easier than a Zen Sleek

the battery life on this unit is incredible usually.

battery was being sold here. but they have discontinued. but u can try contacting them and request to ship one for you.

this wil fix u easily.

hope it helps.

thank you

dont forget to accept MY solution if u go by it.

feel free for asking any doubts u have.

thank u for ur cooperation.

good luck for getting fixed soon


BTW looks like Indian name. but profile reads US. are you from Indian origin?

thank you

Jun 26, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch stuck in "recovery mode"


Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen


After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....

Apr 26, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative zen mp3 help please


You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen Touch firmware problem


Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Mar 15, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen repair


You can load the new firmwere oof the creative web site, red button

Feb 26, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Error with Napster


http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(7931),Kb=ww_english_add
To use an MP3 player with online music subscription services, the following is needed:
  • A specific application from the online music service provider
  • Windows Media Player 11.
  • Windows XP Service Pack 2 or Vista. To check the Service Pack version, click on Start, Control Panel and then System.
  • An MP3 player with MTP/PlaysForSure firmware installed. Currently, the following players support PlaysForSure either out of box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus, ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto, ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.

Nov 30, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

RECOVERY MODE WONT TURN OFF!!!


there is a small hole on the side that you stick a pin in to reset

Nov 16, 2007 | Creative Labs Zen Touch MP3 Player

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