Question about HP PhotoSmart C3140 All-In-One InkJet Printer

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USB Device Not Recognized

On my desktop and my laptop, when I plug in the C3140, it says USB Device Not Recognized. I've tried plugging it in before I turn on the computers and after and both give me the same error. I've tried it with the software installed and not installed. This printer is not that old...can you help?

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Try downloading drivers directly from hp. had same problem and that fixed mine.

Posted on Nov 06, 2008

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Printer not being recognized by computer


Sir/Madam

1. Is the printer turned on?
Make sure the printer is turned on.
Make sure the power cord is securely plugged into the electrical outlet.
Test the power by plugging in the power cord of another electrical appliance to an electrical outlet and turn it on. If the power to the other electrical appliance comes on, the printer may be considered to be faulty.
If this product is recognized:
Close this page to return to the installation window.
If this product is not recognized:
Proceed to the next step.
2. Are your computer and the printer correctly connected?
Make sure the USB cable is securely connected to the printer and to your computer and check that the USB cable is not damaged nor badly crimped.
The printer will not be recognized during the driver installation if connected to a printer switch or the printer buffer. If this is the case, try to directly connect the printer to your computer using the USB cable.
If you are connecting the printer to your computer via a USB hub, connect the printer to the first-tier hub from your computer. If the printer driver is still not recognized on your computer, try to directly connect the printer to your computer without the USB hub.
If you are connecting the printer to your computer via a USB hub, make sure the USB hub device is recognized by your computer.
If this product is recognized:
Close this page to return to the installation window.
If this product is not recognized:
Proceed to the next step.
3. Does your computer provide USB or IEEE 1394 support?

If Still Your Problem Is not solved Then Click On Below URL
http://files.support.epson.com/htmldocs/r1800_/r1800_rf/dset_1.htm

Or

Still You have problem Then please Follow Us On HP Printer Support

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Try going to manufactures web site and downloading drivers for the printer from there. Also you might check your device manager to see if the unit is being recognized by your computer. it should show up iunder USB or Printers. I had an Epson that did the same thing but mine was a wireless and I had to re-establish coneection and go through setup again to have my IP address recognized. Most of the time plug n play will pick up the new device.

You might also try running security and windows updates on your computer, there might be an update that is keeping the computer from recognising the printer anymore.

Its just a start of what could be going on, hope its an easy fix.

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HOW did you re-install everything ?

Make sure you UNPLUG the usb cable first, then UNINSTALL the drivers and all software - reboot your computer - make sure at all times your usb cable is unplugged from the device - once cleaned and unisntalled - re-install drivers and software - BUT still, do not plug the cable - ONCE and only once the drivers are installed, then plug the USB cable, inspect the USB cable to make sure it's secured. Have you tried unplugging your printer for a few minutes and plugging it in again ?

IN windows device manager do you see the device listing with a yellow exclamation mark ?

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As you are receiving the USB device not recognized whenever you plug in the USB cable, the problem could be either due to the corrupted USB drivers on your computer or the USB cable needs to be replaced. Try updating your USB drivers and/or replace the USB cable. I am sure that the issue will be resolved.

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Hi Janwyatt
Lets try this. Unplug all of your USB devices from the computer (if keyboard and mouse are USB leave them in). Turn the PC off completely. Give it about 30 seconds and turn the PC back on. Once you are completely in windows, plug one of your USB devices back in. Does Windows inidcate that you plugged something in? Does it recognize what it is? If it does recognize the device, then plug your other items in one at a time - waiting till each item is completely recognized before plugging in the next one. Let me know how you do.

-C

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Canoscan scanner is recognized by my laptop, but i can not get the scanner to copy or scan or do any of its functions.In the control panel, the canoscan event window will not let me choose another option...


The device is underpowered. You need to plug it into a powered USB 2.0 hub and then plug the hub into the laptop. A desktop computer has full voltage for its usb but laptops are portable and need to conserve as much power as they can.

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