Question about HP Officejet 4215v All-in-One Printer

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Office jet all in one printer 4215

I have a hp all in one printer 4215. I can copy, scan, but I can't fax for some reason. It always worked before. It says ringer off and I don't know how to fix the problem.

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  • sem10250 May 02, 2009

    When I attempt to send a fax from Solution Center I receive an error message: fax scan failed. I have rebooted both computer and printer. I have reinstalled with and w/o uninstalling the software. I have added all available updates. I have read several forums, including HP's. Apparently as recently as December, 2008 an HP rep. admitted it was there problem, but still no solutions. This problem appeared at some unknown time after a couple of years of successful use on both XP and Vista.

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If you are using speed dial to dial the fax number, the HP Officejet
might be dialing too fast or too soon. To solve this problem, try one
of the following:
Try manually dialing the fax number from the HP Officejet front
panel, or from an attached phone. For information, see send a
fax using monitor dialing
on page 43 or send a fax manually
from a telephone
on page 43.
Re-create the speed dial setting and insert some pauses. For
information, see create individual speed-dial entries on
page 56.
If your telephone line has a PBX system, make sure you are dialing
the number for an outside line before dialing the fax number.
The receiving fax machine might be having problems. To check this,
try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax might not be turned
on or connected, or a voice mail service could be interfering with
the recipient’s phone line.
http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

Posted on Aug 12, 2008

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