I am trying to send emails from the RICOH Aficia 2020D to myself and I've been able to send documents to myself for a while until now. It is telling me to look at the Job Information button and when I click that button it only stats that the status is in Error. What could be the probablem?
Start by checking authentication... make sure your smtp server login is correct, also change your smtp name to ip format... run cmd and ping your mail server... example ping mail.server.com it will respond its ip address
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for this to go to email you will have to enter the administrators email address the document is going through this can be found by going into the user tools(123 button) then system settings and file transfer at the bottom there is a tab for administrators email address enter it here and it should allow the emails to got through.Good Luck
To use the scan to email function on your copier you need some settings from your internet provider (email setting specifically). Go into Outlook options and get your SMTP server, user name and password.
On your copier you need to change under User tools, system setting and file transfer and put these settings in. As long as your machine is set up for scan to folder thats all you should need.
Since this is a network printer, you can scan to folder,FTP site or email. alot will depend on your network enviroment. SMB is the simplest. The folder you are scanning to need permission to write to the folder. If you have email you need to enter your smtp server IP address in the user tools and an senders email address. the manuals with the copier will help or download them.