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I have installed Snow Leopard on my Mac and now my scanner doesn't work - the error message appears: Failed to open driver. However when i go to the 'Fax and printers' in system preferences, the scanner is there and when I click on 'Open Scanner" it works and scans on the desktop, but no scanned document appears.

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  • d_russell_bo Sep 01, 2010

    I have installed Snow Leopard on my Mac and now my CanoScan 5400F doesn't work - the error message appears: Failed to open driver. However when i go to the 'Fax and printers' in system preferences, the scanner is there and when I click on 'Open Scanner" it works and scans on the desktop, but no scanned document appears.
    I have run the disk utility and repaired permissions and the disk, but still the same thing happens. Please assist!

  • d_russell_bo Sep 02, 2010

    By the way, the above title indicates I am having a problem with a Bar Code scanner - I am working with a CanonScan5400F flatbed scanner.


    Thanks for this. I tried what you suggested - I can still scan by going to the print fax icon in the system preferences and opening the scanner from there and scanning but this is a round about way from what I am used to doing, eg. pressing the pdf or jpeg button on the scanner and it completed the requested task. When I press the pdf or jpeg etc buttons, the message still comes up " failed to find driver" which really doesn't seem to make sense as it can find the driver from system preferences! Please advise!
    Thank you!

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Before you do anything, try updating or downloading the latest drivers for your scanner. I can't give you or assist you with the downloads since you didn't mention the Scanner's make and model. But the best option is to visit to visit the official website of the item/machine and get the latest updated drivers. (if you have problem with this, let me know).

Uninstall and reinstall will be helpful. First uninstall all the softwares and drivers bundled with the scanner from your computer, restart the Computer and reinstall it.
The error message clearly indicates that there's problem with the driver.

If you need further help, let me know with the possible info.

Good luck.


Thanks for using FixYa.

Posted on Sep 02, 2010

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The problem may be as simple as deleting and adding back your printer from the Print & Fax system preference. If that doesn't work, don't try re-installing anything until you first reset your printing system.

Posted on Sep 01, 2010

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Try opening the disk utility in the utilities folder that is in your applications folder. Select your hard drive and run the repair permissions, you should run this after installing any new software or updates. The scan is somewhere on your drive but if you give it a unique name you can find it with a spotlight search.

Posted on Aug 28, 2010

  • Chris Edwards
    Chris Edwards Sep 02, 2010

    Apple have some info http://support.apple.com/kb/ht3669#canon... but seems print related, silverfast offer drivers for canon, I used vuescan for an old astra scanned, I will keep looking for you, some drivers for the last/next model work as well.

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