Question about Microwave Ovens

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I AM VERY DISAPPOINTED IN GE 'S HELP WHERE THEY WANT TO CHARGE 9.99 DOLLARS FOR HELP ON MY MICROWAVE WHICH IS OUT OF WARRANTY. IT IS ALMOST 2 YEARS OLD

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  • Microwave Ovens Master
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On a GE microwave F3 means you have a failed keypad.

We replace these for customers nationwide with our guaranteed $39.95 service.

If you might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved. It's here.

Please feel free to contact me directly if you need more help.

We're happy to help and we appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

Posted on May 24, 2008

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  • Master
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Hi AGAIN DIBARTRK

Now that you have indicated the make of your oven....... the fault codes for GE microwaves are as follows. I have given you all of them for you future reference. :)

F1 - ( open thermal sensor ), will occur below 190�F of cavity temperature within 15 minutes of starting convection, combination or roast cook.
F2 - ( shorted thermal sensor ), will occur if a shorted thermal sensor is detected continuously over 5 seconds on convection, combination or roast cooking.
Note: it will take a minimum of 5 minutes of convection run time before F1 or F2 code will be displayed if the thermal sensor is shorted/open.
F3 - ( shorted key panel ), will occur if a shorted key panel is detected continuously over 60 seconds.
Note: It will take a minimum of 1 minute of run time before the F code will be displayed.
F4 ( open humidity sensor ), will occur if humidity sensor is detected as being open continuously over 5 seconds.
F5 - ( shorted humidity sensor ), will occur if humidity sensor is detected as being shorted continuously over 5 seconds.
Note: It will will take a minimum of 15 seconds after the magnetron is energized before the F4 or F5 code will be displayed if the humidity sensor is shorted/open. Also the unit must be plugged into a 120 volt outlet for at least 5 minutes before sensor is checked, this also applies after the humidity sensor has been changed. Before checking operation of new sensor allow init to be plugged in for at least 5 minutes.
F6 - ( shorted temperature probe ), will occur if temperature probe is detected as being open or not plugged into the receptacle. If probe is plugged in and "ProbE" is on display, check probe for continuity with ohm meter.

they are all different for different brands... It is much easier to get a solution from FixYa you actually tell us what sort of equipment you are having trouble with. :) Do I get a FixYa rating now... :)

regards
robotek

Posted on May 07, 2008

  • Graeme Ross
    Graeme Ross May 07, 2008

    Hi DIBARTRK

    I have provided you with a diagnosis for free, would be great if you could return some good will to me for saving you $9.99, and rate the solution a FixYa. Cheers.


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1 Answer

My microwave does not warm food!


Likely a magnetron problem that will cost you between $135 and $160 just for the part if searching on-line for replacement.

May 02, 2010 | GE Spacemaker JVM1640SJ Microwave Oven

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My microwave, GE Spacemaker, stopped heating. What do I need and


please rate ?

some models had a five year parts warranty on the magnetron those are usally 80-160 dollars. if not in warranty then u would be charged that and probably a service call around 80 dollars and prob labor to install it which would be around 30 dollars because to inspect it and install the part u must remove the micro if this is a over the range hangin micro.

this is the worst case scenarion it always could be an internal fuse, diode, or thermostat on some, but wont be known until inspected by technician, i know some local shops that service these for cheaper if u can remove the unit and bring it to thier shop.. Also depends how old it is it might be better of to buy a new one if your gettin near 7-10 years

hope this helps good day mate

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HTML clipboardYou can find links to helpful exploded view diagrams and part ordering help here.

I recommend that you bookmark that link to your favorites.

If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you or the labor charge to do the work.

But if it's under magnetron warranty, G.E. will send you the magnetron to do it yourself. Call them at 888-239-6832.

Be persistent. You may have to speak with a supervisor.


We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Nov 28, 2009 | GE Microwave Ovens

1 Answer

My microwave oven model no.jem23k004 want heat up food and makes a lod noise


Chances are you have a shorted high voltage diode or magnetron.

Here are some links you or someone you know can use (in order given) for test help, but read the safety warnings first:

http://www.gallawa.com/microtech/diode.html
(if it is NOT shorted or burned looking, it's probably fine)


http://www.gallawa.com/microtech/mag_test.html
(continuity can be good even though mag is bad!)


The owner's manual will tell you how long your magnetron warranty is.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then GE will cover the part cost, but not the cost to visit you or the labor charge to do the work.

If it's under magnetron warranty, GE will send you the magnetron to do it yourself. Call them at 888-239-6832.

Be persistent. You may have to speak with a supervisor.


If it is not within the magnetron warranty, again you can find helpful exploded view diagrams and order parts by entering your full model number here.

If you prefer to arrange service by an authorized service center, GE Customer Service is here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Oct 30, 2009 | GE Spacemaker JVM1640SJ Microwave Oven

1 Answer

GE Microwave shuts off after running 3 seconds


It is a loose or bad magnetron emitting electrical interference that disrupts the control unit.

When you move the circuit board away from the magnetron or take the cover off, the interference is weakened, and the control unit works fine.

If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you or the labor charge to do the work.

If it's within the mag warranty, G.E. should send you the magnetron to do it yourself. Call them at 888-239-6832 with your model, serial, and manufacturing date.

If nothing else, you can save about $50-75 if you remove it from the wall and take it to a GE-authorized servicer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Feb 28, 2009 | Microwave Ovens

1 Answer

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It's probably a defective magnetron.

This should have a one-year full parts and labor warranty, then another several years on the magnetron, typically 9 years.

A typical service call for this might run about $175 for the visit and repair labor, assuming the magnetron is still covered under warranty. Compare that to the cost of buying and installing a comparable oven.

Your owner's manual will tell you how long the magnetron warranty is.

You can save that home visit charge and get a diagnosis for about $25 or so by removing it from the wall and taking it to the nearest GE-authorized servicer.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

You can download GE owner's manuals and installation instructions here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Nov 24, 2008 | GE Spacemaker JVM1640SJ Microwave Oven

1 Answer

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I would say you have a shorted high voltage diode or a bad magnetron.

If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you or the labor charge to do the work.

Here are some links you or someone you know can use for test help, but read their safety warnings first:

http://www.gallawa.com/microtech/diode.html
http://www.gallawa.com/microtech/mag_test.html
http://www.gallawa.com/microtech/xformer.html

If you don't feel confident to tackle it, GE Customer Service is here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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1 Answer

Hi, I have a big over-the-range GE microwave installed in my kitchen near my prep sink, not over a range. After I had it for 2 years, I received a letter from GE that there was a problem with the...


Microwaves usually have several years' warranty on the magnetron itself - such as 5 to 9 years!

I would call the GE Answer Center with your model and serial number and ask them how many years the magnetron is covered under warranty.

Also ask them for the numbers of a few local GE-authorized warranty service centers.

(GE Answer Center® 1-800-626-2005 Open Monday 6 a.m. ET through Saturday midnight ET)

If the mag is still covered, and you take it to a GE-authorized warranty service center, you'd not have to pay for the magnetron.

And taking it to the shop will indeed save you a lot of money.

If you decide to remove it from the wall, the installation instructions will be very handy to have. If you don't have them, you can find them online here.

Good luck and be safe!

We're happy to help and we appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

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1 Answer

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hi Kathrine,

It sounds like the magnetron may be bad, if this is the case it may still be under warranty. Check to see if it's in warranty if it is contact GE or the store you bought it from. If it is I would not recommend you repair yourself (very dangerous voltage, and a very expensive part)

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3 Answers

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Most failures were cold solder connections on the power relay board. These would come completely dis-connected after arcing and burning away the solder. Could be 1 month, could be years, but they knew it would happen. This power relay board feeds 120volts to the LV (low voltage) side of the HV (high voltage) Transformer. No High Voltage,,No cook. Everything seems to run normal, but if you listen carefully you will not hear the low tone from the HV Transformer. Over my thirty years in the business I have re-soldered rather than replace so many I couldn't count.
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