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Most CD players have a small hole in the front bezel, below the disc tray door. If you straighten a large paperclip and push it straight into this hole, about 1.5 inches, the door should pop open enough for you to pull it completely open with your fingers.
It may take a couple of tries, as you need to hit a small metal tab directly inside the hole, about 1/4 to 1/2 inch in.
Take the 4 screws out of the top, lift the CD drawer out, disconnect the two wire harnesses, take the top off, lift the 3 disc tray out, then force the drawer open and closed a few times until it slides freely. Put it back together and it may or may not work. Worked for me.
same thing happened to me. turn the system off, unplug it. then back on and after you switch to CD mode (for some reason the CD tray will not eject unless in CD mode), once the system tries to lock on to a specific CD tray, hold the eject button down for 5 seconds. that worked for me. may have been dumb luck but can't hurt.
This is an easy fix if you are somewhat handy.... The belt for the door/tray is slipping. If you remove the enclosure and face plate, you will see two motors below the disc drive. Press eject while observing the pulley to the left. You should see the problem with the motor shaft spinning and the belt slipping. Replacing the belt is possible without any further dissassembly. Simply bend some light wire into an L shape and you should be able to hook both pulleys and lace the new belt on. As far as obtaining a new belt I decided to do the simple thing and use a slightly smaller rubber band. The repair has held now for almost three months and the player is used everyday. Good luck.
I had the same problem with my CMT-EP707. I read on this site to try various combinations of turning power off then turning the power back on while holding down either or both of the stop play button and the eject button for the affected CD tray. What seemed to work for me was turning on the power while holding down the eject button for CD tray 2, even though the error referred to CD tray 1.
If you sure that the system supports the disc's format.. And it won't play other discs... try to clean the CD lens.
If it wont help and you're NOT still under warranty you should at least open the system and look for Problems with the door opening/closing:
1. Make sure the drawer-loading belt is still tight and elastic. If not, it can be replaced with a belt obtained from an electronic-parts supplier. The replacement should be of equal or slightly greater thickness and should fit snugly but not so tightly that it strains the motor.
2. Check for broken or loose gears and have them replaced.
3. Check for obvious sources of contamination such as pet hair or foreign objects that are preventing smooth operation of moving parts. Small children have a habit of inserting items into CD players.
4. Use electronics-grade contact cleaner to clean the door-position contacts.