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When I turn the shredder on, there's a high-pitched whirring sound that's almost unbearable. There is no "pull" into the machine, and it turns itself off after a few seconds. Any idea what's up?

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The high pitched sound may just be the motor running without driving any gears......you will have to take the top cover off (after you have unplugged the machine)...check and see if you have broken any of the plastic gears/teeth...phone Royal at 1-800-524-0799 for parts help.......BIG SECRET....don't put so many sheets in at a time.!!!!

Posted on Aug 28, 2010

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