Question about Polycom SoundPoint 330 IP Phone

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Plycom ip330 phone - works fine when connected directly to Brighthouse modem, however when brighthouse modem connected to belkin router then to phone says - waiting for network to initialize, please help

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  • ajhall680 Aug 28, 2010

    I should also mention, I have a PC connected to the router which gets on the internet fine (even though the phone says waiting for network to initialize).

    I have tried turing off security and firewalls on the router. Even tried to clone the phone's MAC address into the router. Even tried to do some port forwarding but nothing seems to work.

    ALso tried turning it off and back on ;)

    Please help, pretty desperate now, been trying to fix it for weeks and I am out of ideas, thanks.

  • ajhall680 Aug 30, 2010

    THank you for your help.

    I think you are exactly right, the phone is not getting an ip.

    However the computer and a wireless laptop and a wireless xbox all get assigned ip's and get on the internet through the wireless router just fine.

    I checked the connection type for the router and it is set to dynamic.

    I am not sure how to set the phones ip and which ip I should use.

    Can you please explain how this works. Many thanks.

  • ajhall680 Sep 06, 2010

    Thank you :)
    My Belkin model is N Wireless router F5D8233-4v3.
    Please help , thank you. It sould appear that for some reason the Belkin is not assining an ip to the Voip Phone.
    However I have the PC connected via ethernet, Wireless Xbox, and wireless laptop that work off the Belkin router just fine.
    Just don't undertand why the VoiP phone is not getting a network ip.
    The Blekin is set to Dynamic (not static), and the phone works fine when connected directly into the LAN line from the modem, just not when connected through the Belkin Router.
    Please let me know any other information you might need.
    Many thanks

  • ajhall680 Sep 06, 2010

    hello? I added my router model number please help.

    Many thanks :)


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Sounds like your belkin router is not setup as a DHCP server or the DHCP is disabled. The DHCP in the belkin assigns addresses to the internal network, the error "waiting for network to initialize" means that the phone is waiting for an IP address, to which its not getting. When you connect directly to your modem you get an IP from your Internet service provider. I'll bet your internal network is setup using "static" ip addresses, if thats the case you will need to surf into the phones web console and set a static IP address. Or the opposite, enable DHCP in the belkin. hope that clarifies things a little.

Posted on Aug 29, 2010

  • ajhall680 Sep 05, 2010

    Please help still having trouble!

    I have tried everything! - when i set the router as an access point the phone works but the internet does not come through to the computer.
    When I have it set as dynamic the computer and my wireless network work, but the phone does not????

    Please help.


  • Trevor Groves
    Trevor Groves Sep 06, 2010

    please provide you belkin model. i will give you some additional help today.


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