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We have a pentech slate, we had a lock code programed into it. today, however, it has decided to reset its PUK code. we have no way to call customer support to find out what the original code is. how can i get the code if i have no way to call customer support (and i can't do anything on their website either since im not the account hoder)

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Hi if the phone is asking for the PUK code then the only people who have access to this is your service provider you need to call them you can call them from a landline number or another mobile you need to give them the phone number of the sim thats asking for the PUK code then they will be able to give you the code, they wont charge for giving you this code as it belongs to the sim card so giving them a call will solve the problem.

now you do have another option if you dont need to use the sim card thats asking for the PUK code then all you need to do is get a new sim card, when you get a new sim card you will be given the PUK code it will be written on the card that the sim card is stuck to

but to use the sim card thats asking for the PUK code your going to need to get in touch with the service provider as they hold all the codes and you cant get them without ringing up or going into one of their shops,

the phone is not locked and will work with another sim card so you need to decide wether to ring your service provider or get a new sim card.

let me know if you need further assistance ok

plz rate this solution as i have a whole page of unrated posts, thanks

Posted on Aug 27, 2010


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Okay so i got a new phone and i was trying to set a security lock but it cam up with this puk code thing - that it wanted me to enter the Puk code. I went to optus and they gave and reset the puk code for...

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I was try the PIN by mistake, then after 3 times it says PIN blocked, and let me enter the PUK Code now.

Hi, PUK code can be given only by your service provider which is specific for each and every mobile number.

The puk code for telephone is the special code that allows you to do a master reset on the telephone. You will also need that number to unlock the telephone after it has been locked.

Contact your sim customer care department over phone. Its free of cost to get the pin or puk no.
If you cant contact through your phone get some other phone and contact them.

Go to the nearest service outlet of your service provider they can also help you.

There is no other go than the above procedure only your service provider can give
it nobody else in this world nor any software.

Go to the below link and you can confirm that the above procedure works and there is a
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Take care.

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Inorder tosolve your PUK problem, *kindly contact your service provider (customer care) *Tell your phone number and they will give your PUK code *Enter that code on your cell phone(Wall that ask puk code) *Then your phone ask another pin code&to verify,there you can type your desired code(say 0000,00000,1234,12345). * Then your phone will restart normally.... "IF YOU THINK MY SOLUTION IS HELP FULL TO YOU,THEN DON'T FORGET TO RATE ME"....THANK'S

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for your puk code you will need to contact your sim network and ask them for the puk code there the only one to have this .

dont enter any other number till you have your puk code for sim network.


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