Question about Arris SURFboard® SB5101 Cable Modem

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Everything is connected but the receive light is flashing and the pc/activity light is orange.All other lights are off.

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I would contact your provider and tell them your modem wont come online.

Posted on Aug 27, 2010

  • Trevor Groves
    Trevor Groves Aug 28, 2010

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Everything is connected but the receive light is flashing and the pc/activity light is orange.All other lights are off


On a on a surfboard modem would mean that you are only connecting at 10 Mb as opposed to 100 Mb

If you have a router it may well be a setting on the router.

otherwise I would look for a cable fault or network setting.

In theory it will not make too much difference if you only have a 5mb high speed connection.

In practise it may mean slightly slower pages on the INTERNET.

Start with checking you network settings for you wired connections more so in the properties for your Ethernet card.

If you can, look for a FULL DUPLEX setting and set that to auto.

I would also look at maybe replace the network cable and check that you are also plugged into the correct ports on any router.

eg. modem to router is the yellow Port or WAN
router to computers is usually black ports or LAN (usually 1 to 4)

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