Question about Arris SURFboard® SB5101 Cable Modem

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Everything is connected but the receive light is flashing and the pc/activity light is orange.All other lights are off.

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I would contact your provider and tell them your modem wont come online.

Posted on Aug 27, 2010

  • Trevor Groves
    Trevor Groves Aug 28, 2010

    Did my response help, or are you still having trouble, i cannot tell?

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Orange flashing light on tower


There are a few lights on most towers one will mean that you are powering on your computer the other flashing orange as you say most likely is the hard drive activity light and is usually nothing to worry about. If there is some kind of problem you are having with computer light please feel free to repost and we will be glad to help you.
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Everything is connected but the receive light is flashing and the pc/activity light is orange.All other lights are off


On a on a surfboard modem would mean that you are only connecting at 10 Mb as opposed to 100 Mb

If you have a router it may well be a setting on the router.

otherwise I would look for a cable fault or network setting.

In theory it will not make too much difference if you only have a 5mb high speed connection.

In practise it may mean slightly slower pages on the INTERNET.

Start with checking you network settings for you wired connections more so in the properties for your Ethernet card.

If you can, look for a FULL DUPLEX setting and set that to auto.

I would also look at maybe replace the network cable and check that you are also plugged into the correct ports on any router.

eg. modem to router is the yellow Port or WAN
router to computers is usually black ports or LAN (usually 1 to 4)

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1)Verify that the batteries are correctly installed in the keyboard and mouse. If possible, use a fresh set of alkaline batteries. 2)Reset the keyboard and mouse connections : --With the receiver plugged in, press and hold the Connect button on the receiver until the activity LED flashes. --Press and hold the recessed connect button on the underside of the keyboard until the activity light on the receiver stops flashing. When you release the button, make sure it does not stick in the depressed position. --Press the Connect button on the receiver again until the activity light flashes. --Press and hold the recessed button on the underside of the mouse until the activity light on the receiver stops flashing. Make sure the connect button does not stick in the depressed position. --Make sure that the receiver is at least 20 centimeters (8 inches) away from other electrical devices (computer, monitor, keyboard, etc.). --Remove any other objects that are between the keyboard, mouse, and the receiver, especially speakers. Hope this should resolve the Issue. Thank you.

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1 Answer

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