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I bought an item from Rodpartsonline through Ebay paid through Paypal and still haven't received the item, got a shipping date, or a tracking number. I sent a email and got no response. please help me with this matter. Tony Dolecek tdolecek@verizon.net

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Seems that you have got no response from the seller, thus you can open an eBay Buyer Protection case in the Resolution Center. You can open a case 7 days after making payment if you weren't given an estimated delivery date.

Once 7 days are passed after you opened the case, and the seller still hasn't resolved the problem, it is recommended that you escalate the case to eBay Customer Support. The eCommerce store will review the case and may provide a refund of the purchase price plus original shipping.
Source: http://pages.ebay.com/help/buy/item-not-received.html

Posted on Jan 28, 2013

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Tony,
You can log in to your paypal account and at the top click on security then on the left file a transaction dispute. Explain what happened and they will try and contact the seller and see what the holdup is.

Posted on Aug 27, 2010

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5 ITEMS LISTED ON EbAY WERE ORDERED AND PAID THROUGH PAYPAL ON FEB. 6, 2016 AND STILL NOT RECEIVED.


Bill, If you get no where with the seller after contacting them, get in touch with PayPal as you should be insured through the them and maybe E bay.

Feb 19, 2016 | PayPal Computers & Internet

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How do I trace a package bought on e bay


You may have received tracking information in an email. You can use this information to check the shipping status of your item on the shipping company's website.
You can also check the shipping status of your item from My eBay.
To check the shipping status of your item from My eBay:
  1. Click My eBay at the top of most eBay pages. You may need to sign in.
  2. Click the Purchase History link on the left side of the page.
  3. Locate the item in the list. If the seller printed the shipping label using eBay or PayPal, or entered a tracking number for an item, you'll see the tracking number under the item title. Click the tracking number to see the package's shipping status.

Sep 29, 2014 | Office Equipment & Supplies

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Resolution centre ebay


According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Jul 04, 2014 | Computers & Internet

5 Answers

I haven't received the item I bought on eBay


Steps to take if you don't receive an item or it's significantly not as described

If you've paid for an item but not received it, or the item doesn't match the seller's description, you can follow these steps.
Be aware of the timing for opening and closing cases. (If you paid by credit card, be aware of your card company's policies too.)
  • You can open a case in the Resolution Centre 10-45 days after the sale (for payment outside of PayPal)
  • The seller has up to 10 days to respond to your case.
  • If you haven't closed it within 90 days after the end of the transaction, your case closes automatically.


1. Talk to the seller

Most problems can be solved by direct communication between buyers and sellers. Communicate with your trading partner to try to resolve the problem. If you attempt to contact the seller by email but don't receive a response, you can request the seller's contact information and call them. If you can't resolve the problem, use the steps described here.


2. Open a case to work it out in our Resolution Centre

If you can't work things out directly with the seller, you can open a case in eBay's Resolution Centre. The Resolution Centre creates a dialogue between you and the seller and tracks your case for you.



Important: If you paid with PayPal, you'll be taken to the PayPal Resolution Centre to open your case. This is the first step in filing a dispute for protection under PayPal's Buyer Protection. You can open a case in the PayPal Resolution Centre up to 45 days after your PayPal transaction date.

The resolution process for PayPal disputes is different from the process for non-PayPal cases, which is described in the rest of this article. For full details, see the PayPal Buyer Protection Policy.



To open a case (10 to 45 days from when you bought your item):
  1. Go to the Resolution Centre.
  2. Select your problem and click Continue. You may need to sign in to your account.
  3. Enter your item number, or click Find Item to choose from your list of recent purchases.
  4. Click Continue.
  5. Under Tell us how you paid for this item, select the payment method you used.
    • If you select PayPal, you'll be redirected to the PayPal Resolution Centre. (You'll still be able to view your PayPal case from the eBay Resolution Centre.)
    • If you select another method, describe the method and clickContinue.
  6. Review your case details and then click Open Case.





More Info Click on The Link Bellow
What to do when you don receive your item or it not as described

May 15, 2014 | eBay Auctions

1 Answer

Problem i paids the item ,but i,m not received yet


Does using the tracking number show you where the package is? If not, contact the seller from whom you purchased the item. FixYa has no access to another company's order/ship information.

Nov 21, 2013 | PayPal Accounts

1 Answer

Report fradulent seller to ebay-did not get my product


if you paid the item and never received it, you need to file an Item not receive case on eBay. You need to log in to your account then hover your mouse to customer support on the upper right and click resolution center in the drop down. then click i haven't received it yet under I bought an item. although you only have 45 days starting the day you purchase the item to file a case. you can do it as well on PayPal's end if you used PayPal in paying for it. You can contact eBay and report the seller, it's also your discretion to leave negative feedback and low ratings as well.

thanks!

Dec 09, 2011 | Computers & Internet

1 Answer

I have paid for a phone the money transfered but now the item isnt in my won list anymore why is this have i been ripped off if so what can i do to get my money back?


If you paid for your auction using paypal, then you can track the item in that account. Log into paypal, select recent transactions, find the phone and you can check the order on it. You can see when it ws paid for, when the seller said that they shipped the item, a tracking number for the delivery information and the method that it was sent. If it has been a long time since you paid for it and you still have not received it, then click on "open dispute" and report the seller to paypal. When you open a dispute, paypal contacts the seller and they either provide proof of delivery or they refund the money.

If you used a credit card to pay for the phone through the pay my auctions method on Ebay you will need to find the auction that you won in order to check delivery on it. The item should be in your closed, or completed items in my Ebay.

If you paid for the item on a credit card and you didnt go through paypal, and you cannot find the auction that you won in my ebay, then either wait until you get your credit card statement and turn it over on the back to fill out the dispute an item instructions. ALWAYS put disputes in writing when dealing with a credit card company or bank. If you dont want to wait to receive your statement to dispute the charge then call your credit card company and tell them that you want to dispute an item and have them take a claim for you. Tell them the reason is non receipt.

Jan 14, 2011 | eBay Auctions

1 Answer

Can you track this order


you can ask the seller if they have a tracking number for the item you bought...i see in the auction it was suppose to be sent usps priority mail..if they did it through paypal the tracking number will be displayed in your my ebay page in item bought/won...if its not there, they didnt ship it through paypal but went to the post office the mail it

check your won items page..if the tracking number isnt there...email the seller and ask for a tracking number...usps priority mail only takes 2-3 days to arrive


bill

Jul 28, 2010 | PayPal Accounts

2 Answers

I have not received notice that my purchase has shipped


You will need to contact the seller for shipping info. See if they have a tracking number.

If you cannot get seller to respond or is evasive with you, go to PayPal website and click on the Resolution center and file a Dispute. Be prepared to document all communication with seller and attempts to resolve.

If you find this solution helpful, please click 'Accept' as that is how I get paid. Please feel free to add comments.

Bret
1-2-1ComputerServices

Oct 09, 2009 | PayPal Accounts

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