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Drawing paper from the wrong tray

I have an Oki C5800 with 2 paper trays. I use tray 1 for all draft and internal printing and tray 2 for letterhead. I DO NOT want anything printed on letterhead unless it is a final copy. If tray 1 runs out of paper the printer will automatically start drawing from tray 2. I am at the end of my patience with this problem. My next solution is to disable tray 2 and not use it at all. In print preferences auto tray feed is unticked in every single place I can find to untick it. It is off on the printer menu. I think the problem is caused by the fact that the factory default seems to be to automatically feed from one tray to the next and although I have overridden it everywhere I can find it still does it. If I am printing a document from word and it has 6 pages and the paper in tray 1 runs out at say page 4 it will stop printing but if there was no paper in tray 1 to start with it will just print from tray 2 even though the page set up is set to auto or dafult and not tray 2. Similarly printing emails it will just truck on down to tray 2 when tray 1 runs out. This printer is only a few months old and I have advised my boss that it is a complete waste of money because I cannot use the two trays in the manner in which we planned to. I might just as well have kept my old printer. Please can anyone help. Oki printer solutions - what a joke, as far as I'm concerned its Oki more problems!!

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  • Oki hater May 06, 2008

    It doesn't make any difference, if there is no paper in tray 1 it will draw from tray 2.

  • Oki hater May 07, 2008

    I have tried the suggestions made but the problem remains. Do you think uninstalling the driver and reinstalling it would fix it?

  • Oki hater May 07, 2008

    Thank you for your help Benimur,
    I had tried reversing the trays and also working with Tray 2 empty all the time but it was a real pain when I was doing lots of work, some draft some finals. BUT, all the advice got me thinking and I have set the new default tray to 1 not auto or default and also changed the page set up on all my templates to Tray 1 not auto and (so far) it seems to be working. You will read me screaming again if it doesn't after a couple of days. A big thanks everyone.

  • Oki hater May 07, 2008

    Thank you for your suggestion. Yes, I was only loading tray 2 when required but I might as well have stuck with a single tray printer. However, it appears the problem is fixed by setting Tray 1 as the default/auto tray and changing all my templates in page set up to print from Tray 1. So far, so good. Thanks for your suggestion.

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Hi,

with the indulgence of the others...

If you are more comfortable with the old printer, why not use that for your "draft and internal printing" and just use the Oki C5800 for the final print? You can then fill tray 1 & 2 with letterheads.

Alternately, it would appear that auto feeding from tray 2 in the event that tray 1 runs out of paper is a built-in feature and therefore can not be disabled. Am afraid that if this is the case, then uninstalling and re-installing the driver will not make a difference.

It may not sound technical (and if possible), have you tried reversing Trays; let tray 2 hold the paper for "draft and internal printing" and tray 1 hold the letterhead papers. Of course the alternative is just to make sure that tray 1 does not run out of paper (sorry to state the obvious).

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on May 07, 2008

  • Louie  Role
    Louie Role May 07, 2008

    You are more than welcome, glad to be of "some" assistance if not just an ear.

    Will look forward to your update for any development(s) or even the lack of it. (Even if you have to scream to catch our attention).

    Cheers.

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As far as I know, there is no way to set this as an option. If anything, if you don't print as many sheets from tray 2, may I suggest only loading it with the paper when you need to print from it?

Posted on May 07, 2008

  • Benjamin Patri
    Benjamin Patri May 07, 2008

    Please don't forget to let me know your thoughts about my solution.





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    Thank you

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What if you go to printer properties, when printing, and set up the paper explicitly to the desired format?

Posted on May 06, 2008

  • Ginko
    Ginko May 06, 2008

    chose file menu from top of application then chose print, a window will open, if you select properties there will be the paper format settings. If you set it to letter it should only print from letter tray.

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