Question about Kensington (K33348) Bluetooth Wireless Adapter

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My mouse stopped working. I have tried to unplug it and replug it but it freezes up qiick.

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Unplug the adapter and uninstall the software for it, reboot the computer and reinstall the software again for it

Posted on Aug 27, 2010

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You should try replacing the batteries in the unit, if it still freezes after that, try unplugging and replugging the wireless receiver. If it still freezes, try it on a separate PC. If it freezes still yet on a different computer, then you know the mouse has a hardware problem and should be replaced. If it doesn't freeze on the other PC then you will need to reinstall the software for the mouse on your main computer.

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Unplug the wireless receiver from the back of the computer. Wait 10 seconds and replug back in. Check connectivity. If nothing then check batteries in mouse, if still nothing try click the Connect button on the wireless receiever and then underneath the keyboard...repaet the process for the mouse. You should get something on the screen stating the channel 1 is for the keyboard and channel 2 is for the mouse. Hope this helps! - Erick :-)

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The issue may not necessarily be with the mouse. Are you able to use the keyboard once the mouse freezes? If you not even able to use the keyboard, there is some application installed on your computer or a virus due to which the mouse freezes. If, in case, the keyboard works even though the mouse is stuck, try changing the USB port or try a different mouse. Please revert back with any other observations. Good Luck

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