Question about Dell 922 All-In-One InkJet Printer

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I have recently been getting a pop up when I try to print that says printer can't communicate with computer. I have done all of the suggested things it lists and nothing works. Please help. Also, I am very technologically challenged, so please explain in the simplest of terms! Thank you!

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If you haven't already try reinstalling your drivers. Click this link and follow the step by step procedure listed:
http://en.community.dell.com/support-forums/peripherals/f/3528/t/19306920.aspx
Thank you,
Lee

Posted on Aug 27, 2010

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Do you get any kind of window pop up when you try to print, like "the computer cannot communicate with the printer"?

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I cannot print from the computer. A box pops up saying computer cannot communicate with printer. I've folowed instructions i.e. disconnect the cables. restart computer etc. I have done that but whenever...


You've mention, "you folowed instructions i.e. disconnect the cables. restart computer etc. Did you try selecting the ports? Are you using a serial connector or a USB connector? There is a printer port on the PC, serial connector is needed , right click on printer icon and go to properties and check ports if LPT1 is selected. if not It should be checked. Try this. and make sure the printer is on for the PC to communicate with the printer. Try this. cheers.select the ports

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When you got this message were you trying to scan?

What I want you to do is a copy. Doing a copy will generally not require you to be hooked to the PC.

Scanning and Printing all require communication from the printer to the computer. Failure in communication can either be something on the computer, something wrong with the cable or rarely something wrong with the printer.

I'm assuming you have done the following:

1. Power off your printer and your computer.
2. Unplugged the power from the printer
3. Unplugged the USB cable from both the printer and the computer.
4. Reconnect the USB cable to the printer and the computer.
5. Plug the power back into the printer and make sure the printer is on.
6. Turn on the computer.

Those are general troubleshooting steps that can be done for any communication problem.

If you have done all of those try this:

Press and hold down the Windows key on the keyboard, and then type the letter R.
Type "devmgmt.msc" and then click OK on the Run dialog.
Find the item Universal Serial Bus controller.
Click the + sign next to the word Universal Serial Bus controller.
Do you see USB Printing Support?
Yes:
Right-click on USB Printing Support, and then click Properties.
Does the Device status say “This device is working properly.”?
Yes:
Have you tried uninstalling and reinstalling the software?
No:
Click the Troubleshoot button to try to resolve the problem.
Does the Device status now say “This device is working properly.”?
Yes:
Try your print again (might need to restart)
No:
Might have a problem with your Printing Support

No:
Might have a problem with your Printing Support

Let me know - if you have a problem with your printing support you'd really need to contact your PC MFG for help - but you can always try uninstalling the USB Printing Support and reinstalling it (only if you have your disks that came with your printer).



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